topic Re: New contract - roaming issue in Mobile Services

New contract - roaming issue

HTT — Sat, 20 Aug 2022 20:02:58 GMT

Hi,

I switched from PAYG to a contract 2 months ago. I travel a lot and contacted EE customer services to set up roaming and was told that as my credit rating was too low/account too new, that roaming would not be able to be activated for a year. But they said I should be able to make/receive calls when on wifi.

now the issue I have is, here in Australia, I am not even getting a signal. So unable to receive SMS - which is the main thing I need, to receive OTPs.

thankfully I have a payg sim that I have switched to which works, but I find it ridiculous that I have no service on a contract, whereas my payg sim works. Is there any way to persuade EE to allow receive-only international roaming if running up excessive credit is the issue? Or is there something else obvious I need to be doing?

Thanks!

Re: New contract - roaming issue

Chris_B — Sat, 20 Aug 2022 20:34:10 GMT

@HTT PAYG will work as it’s pre pay and roaming is automatically enabled on this.
what you’ve been told about your contract is utter rubbish as you could’ve paid a refundable token which is usually £50 to have roaming enabled on a new account. Wi-Fi calling doesn’t work outside the UK as it’s only for uk usage and it uses your allowance so you would of been charged for calls/texts even if you could of used it.

Re: New contract - roaming issue

XRaySpeX — Sat, 20 Aug 2022 20:39:49 GMT

Where where you when you switched to contract from PAYG? Not when you asked but when the switch happened as you would've had to give 30 days notice.
Is the PAYG SIM you are using an EE SIM separate from the 1 you switched to contract?
WiFi Calling is not supported outside UK.

Re: New contract - roaming issue

HTT — Sat, 20 Aug 2022 20:50:28 GMT

Thanks, that info about the refundable token is exactly what I need - I will ask CS about that when I am back in the UK.

Re: New contract - roaming issue

HTT — Sat, 20 Aug 2022 20:55:41 GMT

Thanks for the reply.

1. I was in the UK. No notice required to switch from payg to contract, just ported number over and new contract started immediately.

2. The payg sim is a separate EE sim that my wife was using previously, Glad it still had some credit on it!