Barred outgoing calls

frankcassidy — Thu, 18 Aug 2022 07:27:09 GMT

Re: Barred outgoing calls

XRaySpeX — Thu, 18 Aug 2022 07:37:15 GMT

From where to where?

Re: Barred outgoing calls

Christopher_G — Thu, 18 Aug 2022 07:46:07 GMT

Hi @frankcassidy

Welcome to the community.

Is it all calls that are barred? Even to UK mobiles and landlines?

Chris

Re: Barred outgoing calls

frankcassidy — Sat, 20 Aug 2022 14:58:26 GMT

Yes all calls to UK mobiles and landlines are barred. I'm on holiday in Ireland but my EE mobile has never barred calls previously. Thanks

Re: Barred outgoing calls

XRaySpeX — Sat, 20 Aug 2022 15:06:15 GMT

@frankcassidy : When in the RoI you are roaming. To be able to use EE services while there you need to have roaming enabled on your a/c.

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

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