topic Re: I need records of phone calls to and from one number since January 2021 in Mobile Services

I need records of phone calls to and from one number since January 2021

robj456 — Fri, 19 Aug 2022 07:33:16 GMT

Firstly, I am new to this so forgive me if I am posting in the wrong place. I need records to support a court case. It is one phone number going back around two years. Date and time of calls to and from the number.

Also, I need to print off text conversations from my iPhone. Any advice appreciated.

Re: I need records of phone calls to and from one number since January 2021

Northerner — Fri, 19 Aug 2022 07:35:51 GMT

Hi @robj456

For call information your solicitor will need to request this from EE.

As for text these are not recorded.

Thanks

Re: I need records of phone calls to and from one number since January 2021

robj456 — Fri, 19 Aug 2022 08:05:58 GMT

Thanks for your suggestion. I phone EE and they have put in an access request which goes back 6 months and may go back 12 months. I am waiting for the results. They also helped me with screenshotting texts so I can email them to myself and print. Very good service from EE

Best Regards
xxx xxxxxxxx
+xx (x) xxxx xxx xxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: I need records of phone calls to and from one number since January 2021

XRaySpeX — Fri, 19 Aug 2022 10:18:35 GMT

Have you bought Itemised Billing for £2.50 pm? That would list your outgoing calls & texts, but it is not retrospective.

You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts but not their contents. It normally takes up to a month but could take up to 3 months.

EE keep no record of incoming calls.