topic Phone not working in cyprus in Mobile Services

Phone not working in cyprus

Jacqui1980 — Fri, 19 Aug 2022 05:56:10 GMT

I have a roam abroad package but my phone isn't working

Re: Phone not working in cyprus

Chris_B — Fri, 19 Aug 2022 06:24:33 GMT

@Jacqui1980 Have you enable roaming and Call abroad and premium numbers from within your online account. Your add will not enable roaming it only allows you to use your allowances within certain areas outside of the UK.

Re: Phone not working in cyprus

Northerner — Fri, 19 Aug 2022 07:40:38 GMT

Hi @Jacqui1980

To add to @Chris_B comments if you're in the North then you will be connecting to Turkey which outside the EU.

https://ee.co.uk/help/help-new/roaming-costs/countries/turkey-and-northern-cyprus

Thanks