topic Re: Roaming not working in Mobile Services

Roaming not working

lumahh — Fri, 29 Jul 2022 19:48:14 GMT

I’m in Spain and I activated roaming before coming here, however it doesn’t seem to work - I can’t send sms or make any phone calls. Anything else I need to do?

Re: Roaming not working

bristolian — Fri, 29 Jul 2022 19:54:28 GMT

You've posted in the PAYG section of this forum, so I presume you have a PAYG phone.

PAYG lines are auto-enabled for roaming, providing you have used your phone in the UK before leaving for a foreign country.

The requirement to activate roaming on your account only applies to pay-monthly phones.

Are you on PAYG or pay-monthly, and if on PAYG - have you used your phone on EE's UK network before travelling abroad?

Re: Roaming not working

lumahh — Sat, 30 Jul 2022 09:09:54 GMT

Apologies, I posted in wrong section as I have a new sim-only contract with Smart benefits and roaming was added when I was in the store so there should not be any reason why it should not work

thanks for the info !

Re: Roaming not working

bristolian — Sat, 30 Jul 2022 09:20:30 GMT

Does your phone show signal bars of a local network?

If you login to your myEE online account, goto "Parental & data controls", do the following 2 options show as enabled? They need to be, and if you're not able to activate them for whatever reason, you will need to call EE C/S

1: International roaming

2: Call abroad & Premium rate

I suspect that when you say "roaming was added", that the billing add-on was done but the roaming facility itself (which allows your phone to connect to a foreign network) hasn't been.

Re: Roaming not working

lumahh — Wed, 17 Aug 2022 20:34:28 GMT

Thanks! I followed your tips and it finally worked 👌🏻

Re: Roaming not working

Leanne_T — Thu, 18 Aug 2022 06:43:32 GMT

Thanks for coming back and letting us know @lumahh

Have a lovely time 🙂

Leanne.