topic Re: WiFi Calling - Cant call help please in Mobile Services

WiFi Calling - Cant call help please

obbard — Wed, 17 Aug 2022 10:50:50 GMT

We rely on Wifi Calling, there is no signal in our area for any mobiles unless we go for a mile hike!

over last few days WiFi calling is not working, ie cant call in or out messages etc. i have reset the phone and network setting to no avail reset router etc just in case, all other apps including messenger and whatsapp calling work fine.

Help please as I need for people to contact me via my usual number

Re: WiFi Calling - Cant call help please

Northerner — Wed, 17 Aug 2022 11:08:27 GMT

Hi @obbard

What device do you have?

Are you on PAYG or pay monthly contract?

Thanks

Re: WiFi Calling - Cant call help please

obbard — Wed, 17 Aug 2022 11:09:54 GMT

iphone13 Mini PAYG

Re: WiFi Calling - Cant call help please

Northerner — Wed, 17 Aug 2022 11:21:46 GMT

Hi @obbard

Can you restart your device.

I've just checked my work Apple EE mobile and WiFi calling wasn't working but it was on my Android phone. It seems to have come back now.

Thanks

Re: WiFi Calling - Cant call help please

obbard — Wed, 17 Aug 2022 11:26:09 GMT

restarted the device and reset fibre as well, still no WiFi calling 😞

Re: WiFi Calling - Cant call help please

Northerner — Wed, 17 Aug 2022 11:47:06 GMT

Hi @obbard

Try turning the service off on your iPhone and back on.

Thanks

Re: WiFi Calling - Cant call help please

obbard — Wed, 17 Aug 2022 11:55:25 GMT

yes tried that no difference, been out in the car so i can pick up voicemails! all other wifi and services working across all devices.

Re: WiFi Calling - Cant call help please

obbard — Wed, 17 Aug 2022 12:01:12 GMT

ok so getting myself bsck into 4g signsal mst have triggered something as now working

Re: WiFi Calling - Cant call help please

Leanne_T — Wed, 17 Aug 2022 12:45:08 GMT

Thanks for letting us know this is working again for you @obbard

Leanne 🙂