topic Fraud in Mobile Services

Fraud

jonmarcjenkins — Tue, 16 Aug 2022 17:26:35 GMT

Somebody opened an phone account in my name at an address I have not lived at for over 7 years. EE/ BT then referred it to a debt collection agency who after some correspondence seem to be fairly satisfied it is Fraud. I have reported it to Action Fraud and have a reference.

The bank acount used to open the account was apparently based in Switzerland but EE/BT have still registered a default on my credit file.

Im getting nowhere trying to resolve this

I see a lot of people on here with similar stories , maybe its time for some sort of class action?

Re: Fraud

Northerner — Tue, 16 Aug 2022 17:31:45 GMT

Hi @jonmarcjenkins

Have you made a request via the credit agency to correct your file?

Thanks

Re: Fraud

jonmarcjenkins — Tue, 16 Aug 2022 17:33:11 GMT

Hi Northerner

Yes I have , thanks

Re: Fraud

Northerner — Tue, 16 Aug 2022 17:39:34 GMT

@jonmarcjenkins

Job done then. You should have this debt removed as long as everything is verified.

Thanks

Re: Fraud

James_B — Tue, 16 Aug 2022 17:44:45 GMT

Hi @jonmarcjenkins,

Welcome to the EE Community.

I'm sorry to hear you have been a victim if identity fraud.

It sounds like you have taken all the correct steps to resolve this but don't hesitate to get in touch with Customer Care if you have any questions regarding the account.

James