topic Re: I cannot remember my voicemail pin in Mobile Services

I cannot remember my voicemail pin

Deedior10 — Tue, 16 Aug 2022 14:04:32 GMT

I cannot remember my voicemail pin and i was instructed to use the app. It appears there is no help for resetting pin why?

Re: I cannot remember my voicemail pin

James_B — Tue, 16 Aug 2022 13:33:34 GMT

Hi @Deedior10,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to reset your voicemail PIN if you get in touch.

Thanks

James

Re: I cannot remember my voicemail pin

Chris_B — Tue, 16 Aug 2022 20:06:02 GMT

@Deedior10 The my EE app is access your account your voicemail mail is on a server that your access via your phone voicemail, your my EE app has no access to that as It’s two different services that have no access to each other so you can not reset your voicemail pin from the app. But this would be a great option if it could be implemented through.