topic Re: Can I ask EE team to disable voicemail for my number? in Mobile Services

Can I ask EE team to disable voicemail for my number?

bradshaw25 — Mon, 15 Aug 2022 09:24:11 GMT

I am currently abroad and I am not able to send SMS to turn off my voicemail.

I need to receive a few calls, but I only receive messages that my voicemail got activated and the person was not able to call me.

Help would be appreciated.

Christopher_G — Mon, 15 Aug 2022 12:33:52 GMT

Welcome to the community.

Whereabouts in the world are you? What kind of phone are you using?

Chris

bradshaw25 — Mon, 15 Aug 2022 17:05:12 GMT

Currently in Bulgaria on holiday.

Using an old android. Just need the voicemail turned off cause I am not able to turn it off myself.

James_B — Mon, 15 Aug 2022 17:37:30 GMT

Did you activate roaming before you travelled? If you didn't, switching off voicemail won't allow you to receive calls.

To activate roaming in My EE, go to Menu > Account Settings > Parental and Data Controls > Enable Roaming.

James