topic Re: roaming - no longer roaming in Mobile Services

roaming - no longer roaming

ankurc — Mon, 15 Aug 2022 09:39:21 GMT

I have been a long time EE customer and generally have had a good experience. About 1.5 years ago, I upgraded via the call centre and a got a new phone with pretty much the most expensive contract (I pay $110 per month).

Ever since then, I have had issues with roaming. With all my previous contracts, I would land in a location and roaming would be seamless.

Now - I am stuck in an endless loop. When I land, it says I have run out of data and I need to buy data. When I try to buy data (which I don't want to, because I used to get a day pass option - but when desperate, you do what you need to do), it says that I already have roaming.

I opted for the MOT and went into the store and they couldn't fix it.

Now it has gotten even worse. I was in Switzerland two weeks ago and my phone refused to roam even in Switzerland.

I am really frustrated and I am getting ZERO help from EE.

anybody has any ideas?

thanks

Re: roaming - no longer roaming

Christopher_G — Mon, 15 Aug 2022 10:10:26 GMT

Hi @ankurc

Welcome to the community.

I'm sorry to hear about your roaming experience. I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: roaming - no longer roaming

ankurc — Mon, 15 Aug 2022 10:39:59 GMT

hi Chris - thanks for reading my post. I have no private messages (yet). I will respond as soon as I have a message!

thanks!

Ankur

Re: roaming - no longer roaming

Schockwave — Mon, 15 Aug 2022 11:04:21 GMT

@ankurc , have you got your private message? Click on the envelope next to where you logged in, you should see it there.