topic Re: Roaming not working in Montenegro in Mobile Services

Roaming not working in Montenegro

sallycb — Sun, 14 Aug 2022 18:14:12 GMT

I have bought a roaming add on but it is not working

Re: Roaming not working in Montenegro

XRaySpeX — Sun, 14 Aug 2022 18:28:41 GMT

@sallycb : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming not working in Montenegro

sallycb — Sun, 14 Aug 2022 19:40:01 GMT

I am contract and have purchased a roaming £10 add on

Sent from my iPhone

Re: Roaming not working in Montenegro

Christopher_G — Mon, 15 Aug 2022 06:43:04 GMT

Hi @sallycb

Welcome to the community.

Have you tried restarting your phone or manually connecting to a different available network?

What is happening when you try to use it? Is it connected to a network with a mobile signal?

Chris

Re: Roaming not working in Montenegro

sallycb — Mon, 15 Aug 2022 14:50:02 GMT

Saying it is connected to ‘one’

Sent from my iPhone

Re: Roaming not working in Montenegro

James_B — Mon, 15 Aug 2022 14:59:11 GMT

Hi @sallycb,

What happens when you try to make a call, send a text or use data?

Which roaming add-on did you purchase?

James

Re: Roaming not working in Montenegro

sallycb — Mon, 15 Aug 2022 16:26:01 GMT

Nothing will download, I can’t make calls, I am only able to use wifi.

Sally

Sent from my iPhone

Re: Roaming not working in Montenegro

XRaySpeX — Mon, 15 Aug 2022 17:21:03 GMT

Have you checked your relevant MyEE settings like I said?

Re: Roaming not working in Montenegro

James_B — Mon, 15 Aug 2022 16:29:50 GMT

Hi @sallycb,

What happens when you try to make a call? Do you hear a recorded message?

Which roaming add-on did you purchase?

James