topic Re: Roaming in Mobile Services

Roaming

NCY — Mon, 15 Aug 2022 05:27:42 GMT

I have roaming on but unable to make calls and have no service unless I’m the hotel?

Re: Roaming

NCY — Mon, 15 Aug 2022 05:29:57 GMT

I have roaming on but I am unable to make calls also only have service whilst in the hotel. I have checked settings, iPhone 13 mini

Re: Roaming

NCY — Mon, 15 Aug 2022 05:31:20 GMT

I have roaming on but I am unable to make calls also only have service whilst in the hotel. I have checked settings, iPhone 13 mini

Re: Roaming

XRaySpeX — Mon, 15 Aug 2022 06:12:04 GMT

@NCY : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming

Jon_K — Mon, 15 Aug 2022 07:26:13 GMT

Hi @NCY.

Do you have signal in the hotel or is it WiFi you're connecting to?

Is Roaming active in your My EE Account?

Jon