topic Hi, I am on roaming and I try to activate the voicemail, not working in Mobile Services

Hi, I am on roaming and I try to activate the voicemail, not working

AnaKiss — Sun, 14 Aug 2022 21:38:07 GMT

I texted VM On to 150, I received the confirmation , i set up the message , but the calls are not going to the voicemail. Even with the phone off the phone is ringing. What I should do for the voicemail to work ? Thank you

Re: Hi, I am on roaming and I try to activate the voicemail, not working

XRaySpeX — Sun, 14 Aug 2022 21:52:47 GMT

@AnaKiss : Try texting VM OFF then turn off/on the device and then try VM ON.

Re: Hi, I am on roaming and I try to activate the voicemail, not working

AnaKiss — Sun, 14 Aug 2022 22:50:30 GMT

Did that as well , not working 😞

Re: Hi, I am on roaming and I try to activate the voicemail, not working

Jon_K — Mon, 15 Aug 2022 06:49:24 GMT

Hi @AnaKiss.

Do the calls go to voicemail after ringing, or just ring out?

Jon

Re: Hi, I am on roaming and I try to activate the voicemail, not working

AnaKiss — Mon, 15 Aug 2022 08:20:53 GMT

Hello Jon, just ring out . It' s not going to voicemail at all ! Thanks

Re: Hi, I am on roaming and I try to activate the voicemail, not working

Jon_K — Mon, 15 Aug 2022 08:34:40 GMT

Thanks @AnaKiss.

I'd recommend getting in touch with our Customer care team so they can check your account and help you get voicemail set up.

Jon