Abroad call

Hana88 — Sat, 13 Aug 2022 06:37:28 GMT

I have purchased an add on, the 30 minutes from abroad. I am trying to call but i am being told that calls have been barred for this number. I am in Bahrain trying to call a UK number.

Re: Abroad call

XRaySpeX — Sat, 13 Aug 2022 06:41:12 GMT

@Hana88 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Abroad call

Northerner — Sat, 13 Aug 2022 07:37:22 GMT

Hi @Hana88

You need to activate international calls and text via your online account or EE app.

Thanks

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Abroad call

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