topic Re: Text messages verification codes in Mobile Services

Text messages verification codes

Kerry1508 — Fri, 12 Aug 2022 12:08:58 GMT

Hi, I’m not receiving a verification code in order to sign up to an app. I have been advised to check if these messages have been blocked by my provider…please can you advise? Thanks.

Re: Text messages verification codes

Leanne_T — Fri, 12 Aug 2022 13:54:26 GMT

Hi @Kerry1508

Thanks for coming here.

Can you receive texts from all other numbers?

Have you tried restarting your phone?

Leanne 🙂

Re: Text messages verification codes

Kerry1508 — Fri, 12 Aug 2022 15:29:28 GMT

Hi,

Thanks for your message.

Yes I am receiving messages and have restarted my phone but nothing has changed.

Kerry

Re: Text messages verification codes

Kerry1508 — Fri, 12 Aug 2022 14:22:52 GMT

Thanks for your message @Leanne_T

Yes I’m receiving messages from other numbers and restarting hasn’t helped unfortunately.

Kerry

Re: Text messages verification codes

Leanne_T — Fri, 12 Aug 2022 14:38:20 GMT

Hi @Kerry1508

Thanks for coming back to me.

Please give us a call on 150 and the team will get this looked into for you.

Leanne 🙂