topic Roaming in Mobile Services

Roaming

Dk_minors123 — Fri, 12 Aug 2022 03:40:43 GMT

Hi I can’t get roaming on my phone it says I need to text ro to 150 but I can’t cause I don’t have the credit to do it and I have paid my bill and still can’t text send a message to them

Re: Roaming

XRaySpeX — Fri, 12 Aug 2022 03:53:06 GMT

@Dk_minors123 : Where are you?

Re: Roaming

Dk_minors123 — Fri, 12 Aug 2022 03:56:15 GMT

Thanks for the help I’m in Bermuda

Re: Roaming

XRaySpeX — Fri, 12 Aug 2022 05:39:23 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming

Dk_minors123 — Fri, 12 Aug 2022 05:50:33 GMT

No I didn’t text them before I left. never really had data before so didnt know how to do it or that I even needed too. And yes I’m on contract by the way. And I’m pretty sure I did call a few people before I left the uk definitely texted a few

Re: Roaming

Chris_B — Fri, 12 Aug 2022 06:13:54 GMT

@Dk_minors123 Are you only contract or PAYG because you say you don’t have credit and you’ve paid your bill. Credit is used to purchase packs or pay for the calls/text on PAYG and a bill is obviously a contract.

Re: Roaming

Dk_minors123 — Fri, 12 Aug 2022 18:06:04 GMT

I’m on contract

Re: Roaming

Dk_minors123 — Fri, 12 Aug 2022 18:06:48 GMT

I get unlimited calls unlimited text an unlimited data every month

Re: Roaming

Leanne_T — Sat, 13 Aug 2022 09:10:59 GMT

Hi @Dk_minors123

Thanks for coming here 🙂

If you log into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > Do they show as ticked?

Leanne