topic Re: PAYG roaming overseas in Mobile Services

PAYG roaming overseas

Mariadee — Wed, 10 Aug 2022 20:42:34 GMT

I have a PAYG sim - iPhone has been activated for roaming, credit has been added to my account and yet I still can’t get data / internet access.

any ideas?

Re: PAYG roaming overseas

XRaySpeX — Wed, 10 Aug 2022 20:51:57 GMT

@Mariadee : Where are you? Can you make calls & texts?

Re: PAYG roaming overseas

Chris_B — Wed, 10 Aug 2022 21:23:24 GMT

@Mariadee Your credit will not go towards data usage you need to purchase a data add on but this also depends on where you are on the world

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 01:50:32 GMT

In Thailand - have enabled calls and texts but they also don’t seem to work even though my EE message says I’m ready and set up for calls abroad 🤷🏼‍♀️

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 01:52:41 GMT

I figured an add on would be needed but it’s not click which one for use abroad in Thailand. The link through I can See for data when talking about Thailand on EE messaging comes up with a ‘forbidden’ url.
Add on packs have data but none specify for abroad just UK and EU?

Re: PAYG roaming overseas

XRaySpeX — Thu, 11 Aug 2022 02:07:17 GMT

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/thailand PAYG section.

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 02:12:33 GMT

Thanks - I have been to this page a few times but it just links to more information and when you finally get to the add ons it just says zone A which using Thailand. Even when you put in Thailand it doesn’t have direct links for add ons in Zone B 🤷🏼‍♀️

Re: PAYG roaming overseas

_MrR_ — Thu, 11 Aug 2022 03:08:17 GMT

Hi @Mariadee

Just to add my two cents to this thread. Can I ask why you'd be wanting to use PAYG roaming data from EE when you would spend so much less getting a local SIM card and using that instead. Personally I used AIS as their tourist sim offered 5G data, coverage was great and even offered great roaming rates giving me 5G in Singapore.

Depending on your iPhone model, you can even utilise the dual sim functionality by using the physical and eSim slot simulatiously so you can still be linked to your UK number for iMessage, incoming texts and WhatsApp.

Happy travels

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 03:23:32 GMT

Thanks. -lived here before so understand the ease but I’m now on holiday and need access to work WhatsApp’s as and when they come in (no such thing as holiday!) and no dual sim phone so makes it a pain in the ass to switch each time.
thanks

Re: PAYG roaming overseas

_MrR_ — Thu, 11 Aug 2022 03:29:01 GMT

If it’s WhatsApp then I’d still go for a Thai sim. Then when you next open WhatsApp and it recognises you have a new sim and asks would you like to change your number, click the option to keep your existing number linked to WhatsApp.

If I’m taking you down a rabbit hole being in solution mode, feel free to ignore.

Hope you get sorted whatever route you choose

Re: PAYG roaming overseas

XRaySpeX — Thu, 11 Aug 2022 05:42:42 GMT

The add-ons are to be found at the bottom of that PAYG page. Just 3 smallish data add-ons.

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 06:02:43 GMT

Hi there - yep have viewed this quite a few times….. unfortunately in the great EE style it just provides more information about EU roaming (I have already bought data that can only be used in Zone A and EU only via this route - so that’s a waste) and roaming in general but no way to purchase those specific add ons If they are indeed the ones for Thailand 🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️ Starting to go insane with circles on EE site…. Nothing is direct or clear….
I just need from EE a link to purchase for data add on for Thailand - sounds so simple but seems EE want to make so incredibly difficult 😣

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 06:03:56 GMT

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 06:08:40 GMT

Re: PAYG roaming overseas

XRaySpeX — Thu, 11 Aug 2022 06:15:07 GMT

As More Info tells you you can only buy these add-ons in the country. You should find these add-ons offered in your Welcome email upon entry.

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 06:28:20 GMT

As previously mentioned I am in the country and the link the welcome email sent states forbidden url - soooooooo EE at its finest? 🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 06:28:57 GMT

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 06:29:56 GMT

Re: PAYG roaming overseas

James_B — Thu, 11 Aug 2022 06:57:15 GMT

Hi @Mariadee,

If you try to load a webpage in your web browser, you should be re-directed automatically to a page where you can purchase a data add-on. (Make sure you aren't connected to WiFi)

Hope this helps.

James

Re: PAYG roaming overseas

Mariadee — Thu, 11 Aug 2022 07:25:18 GMT

Thanks James - but it’s not loading at all without Wi-Fi?