topic Signal disappeared in canada in Mobile Services

Signal disappeared in canada

SamT1990 — Thu, 23 Jun 2022 01:00:16 GMT

I have been in Canada for the last 2 weeks and been using my phone fine. I had the add on which allowed worldwide roaming. This afternoon (around 3pm local time in British Columbia) my phone stopped working. It has no network signal, and I wonder if this is linked to the ee service interruption in the U.K. My wife is also on ee but does not have the add on so we don’t want to use her phone but she does have signal. I have tried turning off and on and other steps suggested in other discussions. The numbers provided all say the office is now closed in the U.K., any suggestions would be much appreciated! Thanks in advance!

Re: Signal disappeared in canada

Flynne — Thu, 23 Jun 2022 01:26:55 GMT

I have the same issie in Montreal and so has my son in Toronto. Has caused no end of problems as we were using data for directions!

Any feedback re the likelihood if a resolution would be much appreciated!

Re: Signal disappeared in canada

yamahard350lc — Thu, 23 Jun 2022 01:42:56 GMT

Yeah, I have the same problem here in Toronto, lost signal around 6PM local time.

I’ve tried resetting my network settings and phone but neither seem to work. However when I turn on and off airplane mode a couple of times it did get some bars before disconnecting shortly after. One of those times I got 4G.

Re: Signal disappeared in canada

Northerner — Thu, 23 Jun 2022 06:32:04 GMT

Hi @yamahard350lc @SamT1990

EE UK network had issues yesterday such may have impacted roaming. It seems to be fixed now. Try restarting your device.

Thanks

Re: Signal disappeared in canada

Flynne — Thu, 23 Jun 2022 09:19:57 GMT

Still no luck connecting to a network in Montreal Plenty of data left and have tried turning phone on and off and turning mobile data on and off and airplane mode on and off, still no connection. What is going on?

Re: Signal disappeared in canada

James_B — Thu, 23 Jun 2022 10:05:31 GMT

Hi @Flynne,

Welcome to the EE Community. 🙂

Has your phone worked at all since you arrived in Canada?

There a a few tips that may help you get up and running in EE Roaming - Help when abroad with your EE phone or device.

James

Re: Signal disappeared in canada

yamahard350lc — Thu, 23 Jun 2022 10:08:17 GMT

Yeah, I still have no connection here in Toronto, I’ve tried restarting my phone and turning on and off airplane mode but still nothing.

I’m going to assume whatever fix happened in the uk yesterday has broken the international travel coverage.

Re: Signal disappeared in canada

Flynne — Thu, 23 Jun 2022 10:48:46 GMT

EE help have confirmed it must be linked to their outages and they are working to restore services🤞