topic Re: Why can’t I call a uk landline number from Greece on my mobile. in Mobile Services

Why can’t I call a uk landline number from Greece on my mobile.

Windy437 — Sun, 07 Aug 2022 13:11:51 GMT

Why can’t I make a call to the uk from my mobile in Greece. I have paid for roaming be a message to say unauthorised

Re: Why can’t I call a uk landline number from Greece on my mobile.

Schockwave — Sun, 07 Aug 2022 13:38:41 GMT

@Windy437 , are you on pay as you go? If so, did you use your SIM card before going there, by making a chargeable call or text?

If you are on a monthly contract, did you make sure that roaming, call abroad and premium calls are enabled in your account? You can check this by logging into your account via the website or via My EE App and going to settings. If you are unable to enable this, you will have to contact EE by clicking on above, you will find a free number by clicking on UK and then using Skype.

Re: Why can’t I call a uk landline number from Greece on my mobile.

Windy437 — Sun, 07 Aug 2022 19:27:24 GMT

Hi, on Wednesday pay monthly and have paid to roaming done all kind of versions of international codex etc but get a message down the line about being unathorised!
Googled and can see lots of people with same issue but no answer.

Sent from Yahoo Mail for iPhone

Re: Why can’t I call a uk landline number from Greece on my mobile.

James_B — Mon, 08 Aug 2022 07:00:04 GMT

Hi @Windy437,

Have you activated international calling in My EE? Go to Menu > Account Settings > Parental and Data Controls to check.

James

Re: Why can’t I call a uk landline number from Greece on my mobile.

Windy437 — Mon, 08 Aug 2022 12:55:01 GMT

Hi, yep I have done this. Not if I’m dealing incorrectly but have tried everything

Re: Why can’t I call a uk landline number from Greece on my mobile.

Schockwave — Mon, 08 Aug 2022 10:56:39 GMT

@Windy437 , if you have Skype here is the link to the number to ring:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Why can’t I call a uk landline number from Greece on my mobile.

James_B — Mon, 08 Aug 2022 11:05:29 GMT

Hi @Windy437,

When did you activate international calling? It can take up to 24 hours for the change to be reflected on your account.

James

Re: Why can’t I call a uk landline number from Greece on my mobile.

Windy437 — Mon, 08 Aug 2022 12:55:20 GMT

Last Thursday

Re: Why can’t I call a uk landline number from Greece on my mobile.

James_B — Mon, 08 Aug 2022 11:51:14 GMT

Do you have a spend cap on your account @Windy437?

Can you receive calls and send texts?

James

Re: Why can’t I call a uk landline number from Greece on my mobile.

XRaySpeX — Mon, 08 Aug 2022 21:16:43 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.