topic Re: Making calls to Rep of Ireland in Mobile Services

Making calls to Rep of Ireland

Lularose — Sun, 07 Aug 2022 19:18:13 GMT

I’ve just signed up for a new phone/contract. I’ve been with EE for years and simply updated my phone (google pixel 6a) and am on a new monthly contract (£30). I’m Irish, but London based. Both my parents are very ill and it’s important that I call home daily. Neither my parents can use mobiles (they’re very elderly, and dad has dementia - so it’s a lost cause, though i have bought them phones and tried many times…). So, I’m reliant on calling their landlines. However, today with my new phone, I tried to call my mother and there’s a recording that says this call is barred from my phone!? Previously, it cost me an extra .50p-£1 to make these calls from London to Ireland (and I have to call my Dad’s carehome a lot). When I signed the contract I asked about roaming charges, but I was thinking simply about when I’m in Ireland. The sales rep simply said I should buy a £10 roamer before going to Ireland and that would cover me for the trip. I never imagined I wouldn’t be able to call Ireland from the UK. Is there a bar on actually calling anywhere outside of the UK? If this is the case, I’d rather go back to my old phone and old contract - as contact with my parents is crucial. Can someone help please?

Re: Making calls to Rep of Ireland

XRaySpeX — Sun, 07 Aug 2022 19:27:29 GMT

Can you call other countries nos. from the UK? I think you'll find it the same. You don't have permission to call abroad.

Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Call Abroad and Premium Rate. It will show as ticked if calling abroad is activated. If not ticked, can you activate this setting?

Re: Making calls to Rep of Ireland

Lularose — Sun, 07 Aug 2022 19:45:06 GMT

Hi, thanks so much for taking the time to write. I’ve tried to do what you suggest, but I cannot see “menu” anywhere on my EE account page. Can you tell me where on the page this is located? I’d really appreciate it.

Re: Making calls to Rep of Ireland

XRaySpeX — Sun, 07 Aug 2022 19:53:11 GMT

It's in your online "My EE Mobile" on the L looking like a 3-barred gate.

Re: Making calls to Rep of Ireland

Lularose — Sun, 07 Aug 2022 20:03:16 GMT

Once again thanks XraySpex! I found it, there’s a blue tick in the call abroad box. When I clicked on it a red ‘block’ came up, so I put it back to the blue tick. Tried to call Ireland again, no go. Very confused about this. Is it the account, or the actual

phone?

Re: Making calls to Rep of Ireland

Leanne_T — Mon, 08 Aug 2022 06:53:37 GMT

Morning @Lularose

Thanks for coming here.

If you give us a call on 150, our mobile care team will check your account for you and make sure you are set up to call Ireland.

Let me know how you get on 🙂

Leanne.