topic Re: Voicemail not activated in Mobile Services

Voicemail not activated

Podracer — Sun, 07 Aug 2022 08:41:21 GMT

As per subject. I'm on £1 talk and text which works reliably. Using a Nokia 130.

I can get through to the VM service via 222 or holding the 1 key.

I get "I'm sorry, but you don't seem to have voicemail activated on your account"

If I call the mobile then "The person you are calling isn't accepting messages right now, why don't you...."

If I text VM ON or VM OFF to 150 I get a text back saying this has worked, for example: "Your request to turn on call divert to voicemail has been successful".

I have tried VM OFF, phone off, phone on, VM ON. Still the same.

Twice chatted online with assistants who claim to be able to reset this remotely, one suggested the sim was "3G compatible" and I should request a new one, is this plausible?

Re: Voicemail not activated

Northerner — Sun, 07 Aug 2022 11:53:19 GMT

Hi @Podracer

Are you on an EE account or one of the old legacy accounts?

Thanks

Re: Voicemail not activated

Podracer — Sun, 07 Aug 2022 11:58:32 GMT

Hi Northerner, we used to be on Orange, pretty sure that's a yes.

Re: Voicemail not activated

XRaySpeX — Sun, 07 Aug 2022 12:17:06 GMT

When texting NUMBER to 150 what network does it say you are on?

Re: Voicemail not activated

Podracer — Sun, 07 Aug 2022 13:01:12 GMT

Hi XR it says we're on an EE plan, but the reply is from OrangeCust 150.

Re: Voicemail not activated

XRaySpeX — Sun, 07 Aug 2022 13:17:27 GMT

The But? Does the text actually have the word "OrangeCust" in it or is it just that you happen to have a Contact named "OrangeCust" for the number 150?

Re: Voicemail not activated

Podracer — Sun, 07 Aug 2022 13:24:17 GMT

Good spot there - it was a contact I must have saved an age ago.... Sender is just "150"

Re: Voicemail not activated

Leanne_T — Sun, 07 Aug 2022 13:36:39 GMT

Hi @Podracer

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you 🙂

Thanks.

Leanne.

Re: Voicemail not activated

Podracer — Sun, 07 Aug 2022 14:21:04 GMT

Spoke to nice chap now giving it 24hrs to set. Possibly old Orange SIM problem, will let you all know the outcome.

Re: Voicemail not activated

Leanne_T — Sun, 07 Aug 2022 14:38:23 GMT

Let us know how you get on @Podracer

Thanks for coming back and updating us.

Leanne.

Re: Voicemail not activated

Podracer — Thu, 11 Aug 2022 21:01:06 GMT

Ok folks, a new EE SIM card is now installed and I can get through to voicemail, plus the "message waiting" icon has cleared 👍 This is good. Thanks to EE and tech support.

However - before I changed the card, I copied the contacts on the old card into phone memory. When I try to copy contacts to the new SIM it says "Target memory full". Eh? Full of what? I'll probably start a new subject on this...