topic Re: Re: Roaming Fair Usage in Mobile Services

Re: Roaming Fair Usage

Co9997 — Fri, 05 Aug 2022 10:46:43 GMT

Hello, I am currently abroad in the U.S. and my roaming is not working. When I check in the app the roaming worldwide toggle is off and when I try to turn it on it has an error message / is blocked. Can you please help? I am paying for roam abroad

Re: Re: Roaming Fair Usage

Leanne_T — Fri, 05 Aug 2022 11:57:08 GMT

Hi @Co9997

Thanks for coming here.

If Roaming is showing as blocked and you are unable to activate this, you would need to give us a call from another phone on +44 7953966250 and the team will help you get this sorted.

Leanne.

Re: Re: Roaming Fair Usage

XRaySpeX — Fri, 05 Aug 2022 13:44:50 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.