topic Re: Texting 83936 Message not Sent number formatted incorrectly in Mobile Services

Texting 83936 Message not Sent number formatted incorrectly

andysharp — Fri, 05 Aug 2022 06:35:36 GMT

Hi. Trying to text Radio X which is a five digit number. I got a message back that the number is formatted incorrectly. This used to work but now it just doesn't work.

Thanks,

Re: Texting 83936 Message not Sent number formatted incorrectly

Jon_K — Fri, 05 Aug 2022 08:07:15 GMT

Hi @andysharp.

Welcome to the community.

Have you made any changes to your account since the last time you were able to text this number?

Are you able to text other numbers?

Jon

Re: Texting 83936 Message not Sent number formatted incorrectly

andysharp — Fri, 05 Aug 2022 09:03:54 GMT

Hi Jon.

Thanks for replying.

Maybe since I went Sim only, but I cant be sure of the timeline. But yes, I used to be able to text that number and can text other people, just not that number. Now its not massively important but irritating it doesn't work.

Andy

Re: Texting 83936 Message not Sent number formatted incorrectly

Jon_K — Fri, 05 Aug 2022 10:05:53 GMT

Are you trying to text something that's chargeable, like a competition, @andysharp?

Jon

Re: Texting 83936 Message not Sent number formatted incorrectly

andysharp — Fri, 05 Aug 2022 11:46:51 GMT

Yes mate, that's exactly what I am trying to do.

You think it might be a network setting?

Andy

Re: Texting 83936 Message not Sent number formatted incorrectly

Jon_K — Fri, 05 Aug 2022 11:55:32 GMT

Quite possibly, @andysharp.

I'd recommend getting in touch with our Customer Care team so they can check to see if there are any restrictions on your account.

Jon

Re: Texting 83936 Message not Sent number formatted incorrectly

XRaySpeX — Fri, 05 Aug 2022 13:51:12 GMT

By "SIM only" do you mean it's a contract SIM or PAYG?