topic Re: ee number 150 not working in Mobile Services

ee number 150 not working

PuckOfPooksHill — Fri, 05 Aug 2022 06:06:58 GMT

Hi. I see several people have had issues with the stated ee number 150 not working. Restarting or switching the phone on and off did not work for me. When I was abroad, seeking assistance, I eventually found a chat feature. The queue for help is pretty long though. It took a few days before I got the assistance I needed. However, I notice that incoming messages from ee now have +49 in front of the number. Could there have been a change of location or ownership? Does +49150 work for other people?

Re: ee number 150 not working

Chris_B — Fri, 05 Aug 2022 06:17:13 GMT

@PuckOfPooksHill Is that 150 doesn’t work when abroad or when within the UK ?

If abroad is that perhaps because roaming wasn’t enabled on the account so obviously you can not call 150 as it’s still a phone call when abroad and without roaming being enabled will not work.

Re: ee number 150 not working

PuckOfPooksHill — Fri, 05 Aug 2022 09:04:24 GMT

Thanks. Roaming was enabled when I was abroad. However, the problem occurs
at home too.

Re: ee number 150 not working

Leanne_T — Fri, 05 Aug 2022 09:06:31 GMT

Hi @PuckOfPooksHill

Thanks for coming here.

What happens when you call 150?

Do you have the number saved in your contacts?

Leanne 🙂

Re: ee number 150 not working

PuckOfPooksHill — Fri, 05 Aug 2022 21:05:24 GMT

Yes I do have the number saved in my contacts. When I try to use it, it
states Not a valid number, though I used it in the past.

Any messages which come from EE now have +49 in front of the 150.
Thanks

Re: ee number 150 not working

XRaySpeX — Fri, 05 Aug 2022 22:34:27 GMT

It thinks you're still in Germany. Try manually searching the Network Operators for EE.

Re: ee number 150 not working

PuckOfPooksHill — Sat, 06 Aug 2022 06:28:36 GMT

Thanks. How do I do that?

Re: ee number 150 not working

Leanne_T — Sat, 06 Aug 2022 06:58:47 GMT

Morning @PuckOfPooksHill

Which phone are you using?

Speak soon 🙂

Leanne.

Re: ee number 150 not working

PuckOfPooksHill — Sat, 06 Aug 2022 07:54:24 GMT

Fairphone 3.

Android system.

Re: ee number 150 not working

Leanne_T — Sat, 06 Aug 2022 08:00:41 GMT

Thanks @PuckOfPooksHill

Can you try going into Settings > More Networks > Mobile Networks > Network Operators > Select EE

Does this work for you?

Leanne.

Re: ee number 150 not working

PuckOfPooksHill — Sat, 06 Aug 2022 08:11:24 GMT

Thanks. That was helpful.

I think that it just took a while for the phone to revert to EE, as it
had already reset. I just sent a message now and there was no problem
this time.

However, help is more often required from abroad. How do we text 150
from abroad? Is it +44150 for texting UK?

Thanks

Re: ee number 150 not working

Leanne_T — Sat, 06 Aug 2022 08:13:15 GMT

Thanks for letting me know @PuckOfPooksHill

You can text 150 and this should send for you with no problem 🙂

Leanne.

Re: ee number 150 not working

PuckOfPooksHill — Sat, 06 Aug 2022 10:37:04 GMT

It didn't work when I needed it. But never mind. The current problem seems resolved.

Re: ee number 150 not working

Leanne_T — Sat, 06 Aug 2022 10:54:20 GMT

Thanks @PuckOfPooksHill

If you have any problems, please delete the contact and send a new message to 150 🙂

Leanne.

Re: ee number 150 not working

Lizzi13 — Mon, 23 Jan 2023 13:28:05 GMT

Hi,

I just switched from a tmobile contract to an ee similar yesterday and now can't call 150. The network is set as ee, please help? My old phot number was supposed to be reinstated but it's not.

Thanks

Lizzi

Re: ee number 150 not working

Lizzi13 — Mon, 23 Jan 2023 13:29:37 GMT

Sorry typos!

*I changed from a tmobile contract to an ee one yesterday

*my old phone number

Re: ee number 150 not working

Katie_B — Mon, 23 Jan 2023 13:52:47 GMT

Hello @Lizzi13.

Are you presented with an error when you try to call 150?

Can you call any other numbers?

Did you upgrade?

Katie

Re: ee number 150 not working

diceglia — Tue, 23 May 2023 12:49:45 GMT

It worked for me, thank you.

In the mobile phone go to: Settings > More Networks > Mobile Networks > Network Operators > Select T-Mobile

While in the US it was going automatically to AT&T and texts to 150 were not going through.

I set up manually to T-Mobile, and ... Bingo!

Thank you

Re: ee number 150 not working

Leanne_T — Tue, 23 May 2023 12:56:39 GMT

Thanks for sharing @diceglia

I am sure this will be helpful for any customers having this issue.

Leanne 🙂

Re: ee number 150 not working

suisllol — Mon, 10 Jul 2023 16:34:18 GMT

On my Samsung galaxy s9 I cant seem to send messages on 150