topic Re: Re: Wifi calling in Mobile Services

Re: Wifi calling

Paul279 — Wed, 03 Aug 2022 16:38:34 GMT

@kcurrie65 I'm new to the blogs but managed to read the information you posted which was very helpful thanks

I've had the same issues I have just moved and have very poor EE service at home so rely on Wi-fi calling and its not working, I turned 0ff/On airplane mode and it started working again !!!! 🙂 But 10 minutes later gone again and wont switch back on

Re: Re: Wifi calling

Paul279 — Wed, 03 Aug 2022 16:44:03 GMT

@Leanne_T

Leanne can you help please

@kcurrie65 I'm new to the blogs but managed to read the information you posted which was very helpful thanks I've had the same issues I have just moved and have very poor EE service at home so rely on Wi-fi calling and its not working, I turned 0ff/On airplane mode and it started working again !!!! But 10 minutes later gone again and wont switch back on

Re: Re: Wifi calling

bristolian — Wed, 03 Aug 2022 16:54:29 GMT

Are you saying that your phone is connected to a WiFi router, but isn't attaching to WiFi-calling?

Can you use that WiFi-connection for other internet functions? Such as web browsing or emails.

Re: Re: Wifi calling

Paul279 — Wed, 03 Aug 2022 16:59:00 GMT

Evening

Are you saying that your phone is connected to a WiFi router, but isn't attaching to WiFi-calling?

Yes correct

Can you use that WiFi-connection for other internet functions? Such as web browsing or emails.

Yes I can use email etc

Re: Re: Wifi calling

kcurrie65 — Wed, 03 Aug 2022 17:11:38 GMT

Have you restarted your phone and your hub ? That is what tech support will make you do for a start. In my case it was the black hub that EE sent out that was the issue for me. After a couple of black hubs 1 cube engineer visit 2 BT engineer visits and numerous calls to customer service they did send me a white hub. Since then except for 2 network issues my wifi has been rock solid. The black hub not only had wifi calling issues it used to reboot roughly every 2 hours.

Re: Re: Wifi calling

Paul279 — Wed, 03 Aug 2022 17:29:08 GMT

I have a Sky broadband router but my phone is on EE

I have turned both off

My phone is updated

Re: Re: Wifi calling

kcurrie65 — Wed, 03 Aug 2022 17:37:07 GMT

If this is a regular issue. Me I would contact sky to see if there's an update or an issue with your broadband. Then I would check to see if there are network issues for EE in your are (mobile issues) if there are no issues in your area ad sky says everything is fine then I would get frustrated. Do you just have the one phone with issues ? Have you tried another phone?

Re: Re: Wifi calling

kcurrie65 — Wed, 03 Aug 2022 17:38:27 GMT

Oh another thing that sometimes worked was to take my sim out and then put it back in that sometimes kicked wifi calling back on

Re: Re: Wifi calling

Paul279 — Wed, 03 Aug 2022 18:00:05 GMT

Tried another phone same network same issue

Taken out the SIM recently didnt work

Re: Re: Wifi calling

bristolian — Wed, 03 Aug 2022 18:03:16 GMT

The more reliable troubleshooting here will be to eliminate your phone or your router from the problem.

Do other phones have the same problems with your router? That would suggest a router problem.

Or does your phone have problems with other routers? That would point towards a phone problem.

Re: Re: Wifi calling

kcurrie65 — Wed, 03 Aug 2022 18:05:01 GMT

OK you have 2 options contact sky or contact EE

You can't phone so it would be by Facebook messenger so that won't be quick.
I have no idea how to contact sky sorry

Re: Re: Wifi calling

Paul279 — Wed, 03 Aug 2022 18:08:48 GMT

Thanks for your help Ive contacted Sky and EE hopefully get some answers