topic Roaming in Mobile Services

Roaming

Yasmina2022 — Mon, 01 Aug 2022 15:08:57 GMT

I have roaming package and I cannot make/receive calls / texts to from the UK. What could be the problem. Any suggestions please?

Re: Roaming

Leanne_T — Mon, 01 Aug 2022 15:16:30 GMT

Hi there @Yasmina2022

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Roaming

XRaySpeX — Mon, 01 Aug 2022 15:17:29 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming

Yasmina2022 — Mon, 01 Aug 2022 19:57:24 GMT

Thank you for quick your response. I rebooted the phone when I got the new
roaming package. I don't know what to do as there's no way I can contact EE?

Regards
Yasmina

Re: Roaming

Yasmina2022 — Mon, 01 Aug 2022 19:59:24 GMT

Thanks Leanne, I have a contact ' pay monthly account

Yasmina

Re: Roaming

XRaySpeX — Mon, 01 Aug 2022 20:25:42 GMT

Why not? I told you how to contact EE over Skype.

Re: Roaming

Yasmina2022 — Mon, 01 Aug 2022 20:41:24 GMT

I tried and I could not retrieve verification number from my phone .... due
to the problem im having

Re: Roaming

Jon_K — Tue, 02 Aug 2022 06:52:35 GMT

Hi @Yasmina2022.

Do you have a signal on the phone?

What phone are you using?

Jon