topic Re: Roaming charges in Mobile Services

Roaming charges

Kaz19791 — Wed, 27 Jul 2022 16:28:01 GMT

I was connected to Wi-Fi whilst abroad but I’ve been charged £2 for every day I was away ??

Re: Roaming charges

bristolian — Wed, 27 Jul 2022 16:54:56 GMT

Did you make or receive any calls, or send any text messages whilst you were connected to WiFi?

If you did so, and this was within the EU - that would be enough to trigger the £2/day charge as they would have been routed over the mobile network not WiFi.

Re: Roaming charges

Chris_B — Wed, 27 Jul 2022 17:44:48 GMT

@Kaz19791 Also just receiving anything via cellular data will also trigger this. Ie emails/any app updating in the background. I don’t mean an app update I mean any app updating in the background like Facebook can. Did you turn off cellular data ?

Re: Roaming charges

Kaz19791 — Wed, 27 Jul 2022 17:48:04 GMT

Thanks Chris that would explain it Wi-Fi was constantly not responding etc my daughter got no charges but I did

Re: Roaming charges

XRaySpeX — Wed, 27 Jul 2022 19:26:43 GMT

@bristolian : Receiving calls in the EU doesn't count in your allowance & therefore doesn't trigger the £2 a day. OP must be in EU to be charged £2 a day; this charge is not operative outside EU.