topic Re: My samsung galaxy a12 answerphone outgoing message not working in Mobile Services

My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Thu, 21 Jul 2022 17:39:10 GMT

To all,

I have a personal recorded outgoing greeting message that’s been verified by EE as in use as it plays that message & is saved. This should play when I can’t get to my mobile phone, then a caller can leave a message. As I understand, my service provider (EE) deals with this on the number: +447953222222. This number is in my phone under settings for voice mail & call forwarding. However, my phone keeps ringing with no outgoing message until the EE message states:-

“the number you have telephoned is not answering, please try again later”

Can anyone assist in getting this to work ?

Re: My samsung galaxy a12 answerphone outgoing message not working

bristolian — Thu, 21 Jul 2022 17:51:15 GMT

This sounds like your diverts aren't working as you intend.

Try texting VM ON to 150 to reset these.

Re: My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Thu, 21 Jul 2022 18:13:53 GMT

Hi bristolian,

Thanks for that reminder, I forgot to also note, I tried that several times yesterday & just now, but keep getting an EE text message stating:-

"Sorry, we're having some trouble completing your request at the moment, Please try again later."

I reckon I'll have to go in-shop to resolve this one. 🤔

Re: My samsung galaxy a12 answerphone outgoing message not working

bristolian — Thu, 21 Jul 2022 20:04:41 GMT

@CJT1963 wrote:

I reckon I'll have to go in-shop to resolve this one. 🤔

Or call CS directly - 150 from your mobile, or 0800 0798586 from any other phone.

Another "final throw of the dice" would be to send VM OFF to 150, wait for the response then restart your phone. Then send VM ON to 150 and see if the response is any different.

Re: My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Thu, 21 Jul 2022 23:03:16 GMT

Hi bristolian,

Thanks for the suggestion, VM OFF returned a message:-

"your request to turn off your call divert to voicemail has been successful"

However, after the restart & trying VM ON, I get the:-

"Sorry, we're having some trouble completing your request at the moment, Please try again later."...................grrrrrr 🙄 😖

Oh well, I'll go in-shop & report back tomorrow.

Re: My samsung galaxy a12 answerphone outgoing message not working

Christopher_G — Fri, 22 Jul 2022 07:05:18 GMT

Thanks for trying those suggestions, @CJT1963.

Let us know what happens after you've been in store.

Chris

Re: My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Sat, 23 Jul 2022 07:52:44 GMT

An update on this one.

EE Technical services spoke to me via customer services prior to my in-shop appointment to resolve this matter yesterday. They noted to me it was an EE setting they could only correct their end, not a setting I could undertake on my phone. So, I didn't need to go in-shop & was corrected as we spoke. The setting though takes 24hrs to change, so later on this afternoon it should work, but at this time, it still dosen't work. 😟

This happened from when I changed over from Pay-as-you-go to a monthly plan with new phone with the existing sim card. However, later on, the existing sim card had to be replaced due to age & not working as expected with new phone 'IT'.

I'll repy back with an update later to confirm if all's working. 🤔

Re: My samsung galaxy a12 answerphone outgoing message not working

Leanne_T — Sat, 23 Jul 2022 08:14:04 GMT

Thanks for the update @CJT1963

Let us know how it goes after the 24 hours 🙂

Leanne.

Re: My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Sun, 24 Jul 2022 12:49:47 GMT

To all,

It's now Sunday, so more than the 24 hours EE Technical Services (since Friday) noted my answerphone outgoing message should now be working.

Unfortunately, my answerphone outgoing message is still not working ! 😕

I'll try again on Monday, but it looks like another chat with EE Technical Services 😫

Re: My samsung galaxy a12 answerphone outgoing message not working

Leanne_T — Sun, 24 Jul 2022 13:19:17 GMT

Hi @CJT1963

I'm sorry to hear this is not resolved for you.

Please let us know how you get on once you have spoken to our tech gurus for an update.

Leanne.

Re: My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Fri, 29 Jul 2022 09:03:41 GMT

To all,

It's now Friday & no contact from EE Technical Services or customer services from my e-mail sent Monday confirming their EE setting adjustment hasn't worked. 😞

I'm therefore going into EE-shop today as originally planned to see if they can fix this issue. 🤔

Re: My samsung galaxy a12 answerphone outgoing message not working

Leanne_T — Fri, 29 Jul 2022 09:59:39 GMT

I'm sorry to hear this @CJT1963

Please let us know how you get on 🙂

Leanne.

Re: My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Fri, 29 Jul 2022 14:33:52 GMT

To all,

It's now Friday afternoon & my visit to the EE-shop today did not fix this issue. They looked at my phone & checked all the obvious settings & tried the text VM ON/OFF as I've done many times, but to no avail. They also looked at my contract to check the voicemail was part of the service I'm paying for & confirmed this to be so !

They noted to me that EE Technical Services had more in depth ability to look further into this issue than they had in-shop & advised I should get back in touch with them. No offer was made to me in-shop that they would contact EE Technical Services while I was there to resolve this issue for me.

The first e-mail I sent to EE about this issue was dated Wednesday 20th July 2022. I'll therefore send another follow up e-mail to them & also try to telephone them direct.

In summary, this issue is now taking far too long for EE to resolve with no reply to my e-mail sent to them this Monday 25th July 2022. They've acknowledged my e-mail as I had a read recipient reply & a short e-mail back from EE on the same day stating the below:-

"Hi from EE.
Thank you for your email.
Our specialist team aim to respond to you as soon as possible.

Thanks EE"

I'll keep updating this Post until I get this issue resolved (hopefully..😣).

Re: My samsung galaxy a12 answerphone outgoing message not working

Leanne_T — Fri, 29 Jul 2022 14:37:52 GMT

Hi @CJT1963

I've sent you a private message on here for some extra details 🙂

Leanne.

Re: My samsung galaxy a12 answerphone outgoing message not working

CJT1963 — Sat, 30 Jul 2022 11:11:58 GMT

To all,

At last, my answerphone outgoing message is now working.....😁

Thanks to Leanne_T for getting this organised & thanks to Dave at EE Technical Sevices for fixing this Network setting issue today (Saturday 30th July 2022)....👍

Re: My samsung galaxy a12 answerphone outgoing message not working

James_B — Sat, 30 Jul 2022 12:08:36 GMT

That's great news @CJT1963

Thanks for the update. 🙂

James