topic Re: Changes for EE customers roaming in the EU in Mobile Services

Re: Changes for EE customers roaming in the EU

Nikos16 — Sun, 24 Jul 2022 04:07:21 GMT

I have 4 lines under my PAYG contract, the contract expires on my 2023 after that i will be charged for each line 2pounds a day or per contract?

Re: Re: Changes for EE customers roaming in the EU

_MrR_ — Sun, 24 Jul 2022 04:29:36 GMT

Kalimera Niko (Just in case you’re not Greek, morning Nikos),

So keep me right on your wording. If you have a contract, you’re not prepaid. You get an online bill and pay each month. A contract would have an end date or renewal date.

PAYG means pay as you go or prepaid. It’s where you recharge your account and buy bundles. You wouldn’t have an end date on prepaid.

If you’re on contract (four lines on your account which expires in 2023) then yes. You’d be liable for roaming charges when you renew / regrade. These would be £2 per day and yes per line.

Remember though. You can add a £10 bolt on that would cover a month of EU (and some select other countries) roaming. Any trips more than 5 days. It’s worth looking at.

If you are prepaid, not contract then additional roaming fees don't currently apply for trips to the EU. That’ll likely change at some point so watch this space.

Re: Re: Changes for EE customers roaming in the EU

Nikos16 — Sun, 24 Jul 2022 13:20:27 GMT

Kalispera MrR ,Ellinas eimai swsta katalabes.

Thank you for your help, you are right i have sim only contract with four lines not PAYG.

I am going to pay them after the end of my contract.

Se euxaristw poli

Re: Re: Changes for EE customers roaming in the EU

Leanne_T — Sun, 24 Jul 2022 13:51:25 GMT

Hi @Nikos16

Thanks for posting 🙂

If you have started a new contract after 7 July 2021, you will pay £2 per day to use your calls, texts and 50GB of your data allowance for each number.

Please see our EU Roaming After Brexit, Help page for more details.

Before you travel please check your My EE account to make sure roaming and call abroad is active, see our EE Roaming - Getting ready to use your phone abroad post, for help on getting set up.

Have a lovely time.

Leanne.

Re: Re: Changes for EE customers roaming in the EU

XRaySpeX — Sun, 24 Jul 2022 14:38:57 GMT

You may use your usual UK allowances in the EU with up to 50 GB data per billing month if you have more. If your contract started after 07/07/2021 there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £10 / month.

Remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.