topic Re: I am abroad with no phone connection in Mobile Services

I am abroad with no phone connection

ClaireGough73 — Sat, 23 Jul 2022 19:14:02 GMT

Hi...I arrived ed in Croatia today and have no roaming available in my plan - how do I get a roaming pass when phone is not connected?

Re: I am abroad with no phone connection

Chris_B — Sat, 23 Jul 2022 19:20:45 GMT

@ClaireGough73 is roaming enabled on your EE account? Have you also enabled call abroad and make premium rate calls ? Purchasing a add on doesn’t enable roaming. Once you have both these options enable you can purchase the roam further add on to your your allowances while there.

Re: I am abroad with no phone connection

ClaireGough73 — Sat, 23 Jul 2022 19:30:24 GMT

None of the above, it seems because I am already abroad and am unable to
text I can't make the necessary changes!

Re: I am abroad with no phone connection

Schockwave — Sat, 23 Jul 2022 20:50:33 GMT

@ClaireGough73 , if you have Skype, there is a free number you will find, by clicking on the contact EE, the number you will find is an 0800 number where it says from the UK.

Re: I am abroad with no phone connection

Leanne_T — Sun, 24 Jul 2022 06:33:04 GMT

Morning @ClaireGough73

Thanks for coming here 🙂

If you have a pay monthly account can you, log into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > can you activate both settings?

If not, please follow the great advice from @Schockwave and the team will help you get this set up 🙂

Leanne.