topic Re: Using 4gEE in europe in Mobile Services

Using 4gEE in europe

Cindyjj — Mon, 18 Jul 2022 02:58:50 GMT

Hi there. Do I need to buy an add on to use active data on my 4gEE mini in Europe please?

Re: Using 4gEE in europe

Chris_B — Mon, 18 Jul 2022 07:00:35 GMT

@Cindyjj Is it on contract or PAYG ? If it’s on contract yes you do.

Re: Using 4gEE in europe

Cindyjj — Mon, 18 Jul 2022 13:19:36 GMT

Hi there, no it is a pay as you go one.

Sent from my iPhone

Re: Using 4gEE in europe

XRaySpeX — Mon, 18 Jul 2022 14:47:12 GMT

@Cindyjj : As yet EE haven't introduced any charges for PAYG users to use their UK allowances in the EU. EE has not yet announced if & when they may start. So you may continue to use your pack allowances in EU as before w/out charge.

Re: Using 4gEE in europe

Freddie77 — Sat, 23 Jul 2022 08:13:07 GMT

Contract

Re: Using 4gEE in europe

Leanne_T — Sat, 23 Jul 2022 08:15:01 GMT

Hi @Freddie77

Where are you travelling to?

When did you last upgrade or take out the contract?

Leanne 🙂

Re: Using 4gEE in europe

Freddie77 — Sat, 23 Jul 2022 09:14:24 GMT

Hi Leanne thanks for getting back. I first went with EE in November 21 on a sim only contract and I am travelling to France.

Sent from Mail for Windows

Re: Using 4gEE in europe

Cindyjj — Sat, 23 Jul 2022 09:28:05 GMT

Thank you, that is awesome news!

Re: Using 4gEE in europe

Leanne_T — Sat, 23 Jul 2022 10:41:51 GMT

Thanks @Freddie77

If you have started a new contract after 7 July 2021, you will pay £2 per day to use your calls, texts and 50GB of your data allowance.

Please see our EU Roaming After Brexit, Help page for more details.

Before you travel please check your My EE account to make sure roaming and call abroad is active, see our EE Roaming - Getting ready to use your phone abroad post, for help on getting set up.

Have a lovely time.

Leanne.

Re: Using 4gEE in europe

XRaySpeX — Sat, 23 Jul 2022 11:35:46 GMT

@Freddie77 : As it is part of EU, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more. As your contract started after 07/07/2021 there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £10 / month.

As you are on contract, remember to text ROAMING to 150 before you leave UK to check roaming is enabled on your account.

Re: Using 4gEE in europe

ys2352 — Fri, 06 Jan 2023 13:38:10 GMT

yes, im in Europe now, please help me to set up my pack

Re: Using 4gEE in europe

James_B — Fri, 06 Jan 2023 13:52:42 GMT

Hi @ys2352,

Welcome to the EE Community. 🙂

Is it a new pay as you go SIM you're using? If it is, did you use it in the UK before you travelled?

James

Re: Using 4gEE in europe

XRaySpeX — Fri, 06 Jan 2023 14:28:01 GMT

@ys2352 : PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously.