topic Re: Proof of ownership in Mobile Services

Proof of ownership

ApostKara — Thu, 21 Jul 2022 12:27:26 GMT

I have an appointment tomorrow to open a bank account and I need proof of ownership for my phone number. I have been trying to contact EE from 150 and the other phone numbers given but when I call them an automated response appears giving me only the options to top up with a voucher or by credit card.

I would really appreciate some help

Re: Proof of ownership

Northerner — Thu, 21 Jul 2022 12:45:11 GMT

Hi @ApostKara

I assume you are wanting proof of ownership for a landline as the mobile account won't generally be accepted?

Can you not download any bills from your online account?

Thanks

Re: Proof of ownership

ApostKara — Thu, 21 Jul 2022 12:49:03 GMT

Thank you very much for your reply, I have a pay as you go account and I cannot find any documentation that has both my name and the phone number. That's what the bank required

Re: Proof of ownership

Schockwave — Thu, 21 Jul 2022 14:31:59 GMT

@ApostKara , I am not sure you will get proof of ownership with a pay as you go mobile number. Are you not able to go to an EE store to see if they can provide this, although I doubt this will work either, never heard that a bank needs proof of ownership of mobile number before, they usually want something like a utility bill as proof of where you actually live etc.

Have you logged in to your account? You should be able to find something there, you can either do that via the My EE App or via the website.

Re: Proof of ownership

XRaySpeX — Thu, 21 Jul 2022 15:10:58 GMT

Having a PAYG no. is not proof of anything a bank would want.