topic Re: Roaming issues when calling in Mobile Services

Roaming issues when calling

3283steve — Wed, 20 Jul 2022 14:38:53 GMT

Currently on holiday outside the Eu bought the calls add on but each time I try to make a call I get a message in Spanish then the call disconnect.. I’ve used the phone abroad previously.. just not sure what happened.. and don’t want to call 150 at £2+ a minute

steve

Re: Roaming issues when calling

3283steve — Wed, 20 Jul 2022 14:35:34 GMT

I’m currently away out of the EU bought the bundle but when we try to make a call we get a message in Spanish before the line is cut… any ideas??

steve

Re: Roaming issues when calling

XRaySpeX — Wed, 20 Jul 2022 14:52:38 GMT

@3283steve : Where are you? What calls add-on have you bought?

Can you send texts & use data?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming issues when calling

3283steve — Wed, 20 Jul 2022 15:17:00 GMT

Hi yes can send text not tried the data as the Wi-Fi is really good so not needed to, we are on contract so didn’t think this would be a problem.

I enabled roaming before we left and confirmed it just now.. we are in the Dominican so bought the 60mins anywhere calls just so my wife can keep

in contact with her mum.

thanks Steve

Re: Roaming issues when calling

bristolian — Wed, 20 Jul 2022 16:49:53 GMT

A recorded message in a foreign voice when roaming, sounds like something generated by the local network, so standard advice would be to try selecting an alternative local network and see if the problem persists.

You can often do this by restarting your phone, otherwise you may need to use the network connection settings to do a manual selection.