topic Re: Re: Seychelles issue in Mobile Services

Re: Seychelles issue

MihaiDima — Sat, 16 Jul 2022 18:17:20 GMT

Same issue here. I'm in Seychelles for a week and is nobody able to solve this problem. Nobody can contact me and don't receive sms messages. Shame on you EE nobody cares about customers problem. That's breach of contract I'm gonna go further. Why I'm paying for the services you offer?

Re: Re: Seychelles issue

XRaySpeX — Sat, 16 Jul 2022 19:15:28 GMT

@MihaiDima : Which is the problem you have? You can't receive calls & texts but can make them like the OP?

Re: Re: Seychelles issue

MihaiDima — Sun, 17 Jul 2022 03:18:17 GMT

Yes I can't receive calls and a type of sms like otp messages from bank netflix google etc. I can call send and receive sms in UK after i have activated an add-on.

Re: Re: Seychelles issue

XRaySpeX — Sun, 17 Jul 2022 06:43:31 GMT

@MihaiDima : Have you just ported your no.? Sounds like a port is not yet complete.

Re: Re: Seychelles issue

Christopher_G — Sun, 17 Jul 2022 07:05:33 GMT

Hi @MihaiDima

@XRaySpeX could be right. Have you tried manually connecting to a different network there? It's possible it could be related to the network that you're currently connected to.

Chris

Re: Re: Seychelles issue

XRaySpeX — Sun, 17 Jul 2022 07:19:42 GMT

@Christopher_G : ~~I don't think @MihaiDima is in Seychelles despite tagging on to a topic about it as they say they're making calls etc. in UK.~~

Sorry, I forgot & the "in UK" rather than "to UK" put me off.

Re: Re: Seychelles issue

Christopher_G — Sun, 17 Jul 2022 07:16:37 GMT

They did say they're in the Seychelles for a week, I assume they're still there, @XRaySpeX.

Hopefully they can clear it up for us. 🙂

Re: Re: Seychelles issue

MihaiDima — Sun, 17 Jul 2022 09:00:23 GMT

Just one of them is ported. But i have multiple phone numbers on my account and none of them are working. So can't be that the issue.

Re: Re: Seychelles issue

MihaiDima — Sun, 17 Jul 2022 09:04:09 GMT

I have tried every possible way from my side and its not working. The problem is EE has a single partnered network here Airtel and i can't test another network. I think is a known network issue and if there are just a few people to complain they don't bother.

Re: Re: Seychelles issue

MihaiDima — Sun, 17 Jul 2022 09:11:18 GMT

Yes I'm still here untill Saturday and i have this problem since i landed here a week ago. Ee passed my issue to level 2 technical support and since then i have received an email from them telling me to try to restart phones because is everything is ok from their side. Nothing changed its still the same but they advised me to email them updates

Re: Re: Seychelles issue

Christopher_G — Sun, 17 Jul 2022 10:01:52 GMT

How did you speak to the level 2 team, @MihaiDima?

It may be worth speaking again with an update. Hopefully they can help.

Chris

Re: Re: Seychelles issue

MihaiDima — Sun, 17 Jul 2022 10:33:18 GMT

They passed me to level 2 after 2 hours of phone calls with the standard customer support.

Re: Re: Seychelles issue

RJunhappy — Sun, 17 Jul 2022 20:31:36 GMT

I completely agree. They can’t be **bleep**d to fix it.

Kind regards

Ross Jackson
CEO

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Re: Re: Seychelles issue

RJunhappy — Mon, 18 Jul 2022 07:05:11 GMT

There is no ownership. The people just follow a standard triage pattern and nothing gets resolved. It seems to have been ongoing for years, but no one has followed it through to a resolution. Every EE customer going to the Seychelles is not able to use their phone or send/receive SMS. So will EE do anything ? It seems they don’t care.

Re: Re: Seychelles issue

Christopher_G — Mon, 18 Jul 2022 07:33:22 GMT

Are you in the Seychelles at the moment, @RJunhappy? I notice when you originally posted that you said you were unable to receive calls or send/receive texts.

@MihaiDima said they are able to send and receive normal SMS messages. It's incoming calls that they're having a problem with and SMS from a particular bank service.

We're currently looking into this.

Chris

Re: Re: Seychelles issue

MihaiDima — Thu, 21 Jul 2022 05:17:08 GMT

Seems like EE does not want to activate some roaming related features like Roam Worldwide and Call abroad and make premium rate calls. Every time I try to activate them in the app i get an error code.Did some screenshots.

https://ibb.co/vskR7vF

https://ibb.co/tmj6js6

Re: Re: Seychelles issue

MihaiDima — Thu, 21 Jul 2022 05:47:03 GMT

In this situation can I end my contract early with EE as they are not able to provide me the services i pay for? It's that a breach of contract if I'm right?

Re: Re: Seychelles issue

XRaySpeX — Thu, 21 Jul 2022 05:49:03 GMT

Can you make calls, particularly those to UK nos.? If so, those blocked roaming settings aren't affecting you. You are roaming abroad & calling UK OK.

Re: Re: Seychelles issue

MihaiDima — Thu, 21 Jul 2022 05:58:48 GMT

Yes but why I can't call an uk number which is here in Seychelles? I have multiple phone numbers and I can't make calls between them while I'm here. Even with the minutes add-on activated. It's that normal?

Re: Re: Seychelles issue

XRaySpeX — Thu, 21 Jul 2022 06:04:43 GMT

Yet you are able to call UK nos. that are still in UK?