topic Re: Roaming not working in Mobile Services

Roaming not working

Dangerrmayne — Sat, 16 Jul 2022 12:43:02 GMT

I’m in Greece with my family. I’ve bought the add-on for everyone’s phone to work abroad (£2 per day) and texted ROAMING to 150 but none of us has had access to data in the last week. Is there a fix? And can I get a refund for the days without data/access?

Re: Roaming not working

bristolian — Sat, 16 Jul 2022 13:01:47 GMT

Did you text ROAMING to 150 before leaving the UK?

Do your phones show signal bars of a local network, to indicate the roaming facility is active? And by extension, are you able to make or receive calls OK?

If you login to your myEE online account/app, and navigate to parental/data controls, does "international roaming" show active? Or can you enable it if not?

Re: Roaming not working

Dangerrmayne — Sat, 16 Jul 2022 14:00:54 GMT

@bristolian @Thanks for the reply. Answers below…

Did you text ROAMING to 150 before leaving the UK? - YES

Do your phones show signal bars of a local network, to indicate the roaming facility is active? - YES

And by extension, are you able to make or receive calls OK? - NO

If you login to your myEE online account/app, and navigate to parental/data controls, does "international roaming" show active? Or can you enable it if not? - CAN’T FIND THAT SETTING/OPTION

Re: Roaming not working

XRaySpeX — Sat, 16 Jul 2022 14:16:42 GMT

@Dangerrmayne wrote:

If you login to your myEE online account/app, and navigate to parental/data controls, does "international roaming" show active? Or can you enable it if not? - CAN’T FIND THAT SETTING/OPTION

You can only not find that setting if you are on PAYG but if you are on PAYG you can't have the £2/day EU roaming add-on.

Are you sure you navigated your online MyEE to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate?

Re: Roaming not working

Dangerrmayne — Sat, 16 Jul 2022 14:24:08 GMT

@XRaySpeX @bristolian - All sorted. Called EE and there was some weird bar on the account. Now lifted. Thanks all for help.

Re: Roaming not working

XRaySpeX — Sat, 16 Jul 2022 14:28:45 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.