topic Re: PAYG vs Pay monthly SIMs in Mobile Services

PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 10:22:52 GMT

I have recently bought a PAYG SIM for an elderly relative for emergency use only (as they are an infrequent user), but I have found that the PAYG SIM does not make/receive calls, whereas a pay monthly SIM in the same phone, in exactly the same location, can make/receive calls. Can anyone tell me why this would be?

Re: PAYG vs Pay monthly SIMs

XRaySpeX — Sat, 28 May 2022 10:43:49 GMT

Has it been topped up with credit?

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:04:10 GMT

Yep, £10 added yesterday. I've just been on the phone to EE Tech Support, sounds like it is an issue with the phone rather than the SIM, sorry.

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:09:31 GMT

Hi there, I recently bought a Doro 780x for an elderly neighbour who has never had a mobile phone before, thought this would be a good phone as it has only 3 preset numbers to call, which is all he needs for emergencies when out and about. I've also bought an EE PAYG SIM which has £10 credit on it, but the thing is it can't make/receive calls, yet it can see and connect to the EE network, so I am stumped. Anyone any ideas? I've also done a factory reset just in case I made a mistake in setting up the phone, but the problem still persists. The SIM works in other phones, so it isn't the SIM.

Re: PAYG vs Pay monthly SIMs

XRaySpeX — Sat, 28 May 2022 11:12:16 GMT

Really? When a contract SIM in the same phone works?

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:12:45 GMT

I've just started another topic called Doro 780x issues? so hope someone might be able to help there 😉

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:15:22 GMT

That's what it looks like, I know, I'm baffled. They suggested I take the Doro 780x with the PAYG SIM into the nearest EE store (which unfortunately is nearly 2hrs away) so they can run more tests with other SIMs etc to try to resolve the issue. It has me stumped that's for sure.

Re: PAYG vs Pay monthly SIMs

XRaySpeX — Sat, 28 May 2022 11:17:16 GMT

What tells you that it can see and connect to the EE network?

Re: PAYG vs Pay monthly SIMs

XRaySpeX — Sat, 28 May 2022 11:18:35 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:28:39 GMT

it says EE on the screen and at least 2 bars, also when I search for nearby networks, it lists EE 4G and when i select automatically select network, it returns a message saying is it registered on network. incidentally, when i call that PAYG SIM in the Doro 780x, it does not ring, it diverts to vm after a while. then a few moments later, the Doro 780x receives an SMS to say you received a call from caller xxx, so it is clearly on the network, but i just cannot understand why it can't make or receive calls

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:31:29 GMT

I'm not sure I follow, are you asking me to send a text containing the letters AL to 150?

Re: PAYG vs Pay monthly SIMs

XRaySpeX — Sat, 28 May 2022 11:33:44 GMT

Yes, exactly, from the SIM concerned.

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:36:09 GMT

I'd have to put that PAYG SIM in another phone as the Doro 780x can't send SMS messages, it is a very restricted phone (that's why i bought it as an emergency phone only)

Re: PAYG vs Pay monthly SIMs

XRaySpeX — Sat, 28 May 2022 11:40:41 GMT

Well, that'll be a start.

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:45:37 GMT

OK, the reply states verbatim:

Your current balance as of today 12:41 is £0.00. You have 499 minutes, unlimited texts, and 5.0GB remaining until 27/06/2022 for your £10 pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 27/05/2022 at 21.15. For more info on your packs, add-ons or freeboosts, go to MyEE. ee.co.uk/mee

Re: PAYG vs Pay monthly SIMs

Schockwave — Sat, 28 May 2022 11:52:30 GMT

@Wildcat, can you check in settings that calls are not set to divert to voicemail, as that is what it sounds like?

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 11:52:39 GMT

the PAYG SIM works in another phone, can make and receive calls OK, so it must be the Doro 780x phone that's the problem. Thanks for your help.

Re: PAYG vs Pay monthly SIMs

Wildcat — Sat, 28 May 2022 12:00:47 GMT

Thanks Schockwave, all diverts are off. I've just tried to call that Doro 780x phone and i get a recorded message saying the persons phone is switched off, try again later

Re: PAYG vs Pay monthly SIMs

XRaySpeX — Sat, 28 May 2022 12:02:21 GMT

Looks like it.

Re: PAYG vs Pay monthly SIMs

Schockwave — Sat, 28 May 2022 12:03:32 GMT

@Wildcat , have you checked to make sure the person’s phone is not accidentally switched off, as that is what it sounds like?