topic Re: Resetting greeting on EE voicemail... in Mobile Services

Resetting greeting on EE voicemail...

_MrR_ — Thu, 14 Jul 2022 09:12:02 GMT

I have a line with EE that I used as a work line. As I'm now leaving the company (and I'm still in contract), I have decided to give that line to my niece to use and have ported her number across onto it.

My issue is voicemail. I had both a personal greeting and name recorded as this was my work line,

The menu options allow me to select a personal greeting or use the standard greeting and add my name.

What I'm looking to do is delete all personal greetings and my name and return to the "Welcome to the EE voicemail" standard message.

I can go back to a standard greeting but only with my name in it.

I've seen on other posts, people recommending turn the voicemail diverts off and on again (via VM ON / VM OFF) but this doesn't resolve it.

Assuming it's going to require a contact into EE as I want to delete my personal greeting / name recording without the requirement to record a new one.

I'll add that even porting my nieces number across didn't impact this. The recordings were still there.

But rational for the ask is if anyone has managed to achieve this previously?

Re: Resetting greeting on EE voicemail...

Christopher_G — Thu, 14 Jul 2022 11:33:27 GMT

Hi @_MrR_

That's a great question and I'm sure I've seen it before a long time ago. I'm not sure what the solution was, but someone may come along who has managed to do this in the past.

In the mean time, our Mobile Care team may be able to refresh/reset things from our side. It may be worth getting in touch.

Chris

Re: Resetting greeting on EE voicemail...

_MrR_ — Thu, 14 Jul 2022 12:48:47 GMT

Thanks for the reply @Christopher_G

Not having a great time with this one, so this is basically a case of the EE voicemail system allowing you to record and use either a personal greeting or use the standard greeting with your name recorded.

There is no way to delete either recording and go back to the standard "Welcome to EE voicemail" message.

You can't delete your recordings, simply re-record them.

I chatted with technical help for over an hour this morning. The first guy didn't get the ask at all and just sent help guides for using voicemail before eventually escalating me.

The second guy got the ask completely but said it is what it is, it can't be changed and no he can't delete and reactivate the voicemail service so it comes back like new.

Asked him to escalate and he point blank refused. Said nothing is going to change.

Bit annoyed actually as surely I should be free to delete recordings of my voice from your voicemail platform. Only reason it's such an issue is I'm giving this line to my niece (porting her number in) so it won't actually be my voicemail anymore.

They did suggest getting her to record her name but again, that's a workaround rather than fixing the issue.

So if you have any thoughts on how to escalate this further, I'd be interested as I refuse to believe a voicemail box can't be ceased and re-provided.

Re: Resetting greeting on EE voicemail...

Christopher_G — Thu, 14 Jul 2022 13:15:28 GMT

I understand, @_MrR_.

I'll do some digging, speak to a couple of people and reply here when I get an answer.

Chris

Re: Resetting greeting on EE voicemail...

_MrR_ — Thu, 14 Jul 2022 13:48:17 GMT

Thanks @Christopher_G

Would appreciate if we could find a workaround as in the meantime, I've just cancelled the diverts to voicemail so they don't have to hear my voice on what is now my niece's line.

Re: Resetting greeting on EE voicemail...

Christopher_G — Thu, 14 Jul 2022 14:37:41 GMT

We have something we can try from our side, @_MrR_.

I've sent you a private message with some information.

Chris

Re: Resetting greeting on EE voicemail...

_MrR_ — Thu, 14 Jul 2022 15:51:37 GMT

Thanks @Christopher_G

Really appreciate your efforts on this!

Re: Resetting greeting on EE voicemail...

Franktrafy — Sun, 11 Sep 2022 13:36:25 GMT

Hi Christopher_G

I am having similar issue. Can you please guide me on how to go about mine?
Thank you.

Re: Resetting greeting on EE voicemail...

Leanne_T — Sun, 11 Sep 2022 13:50:12 GMT

Hi @Franktrafy

Have you text VM ON to 150?

Leanne.

Re: Resetting greeting on EE voicemail...

Franktrafy — Mon, 12 Sep 2022 07:03:37 GMT

Yes I have done that and it still did not work

Re: Resetting greeting on EE voicemail...

Jon_K — Mon, 12 Sep 2022 09:39:41 GMT

Hi @Franktrafy.

I'd recommend getting in touch with our Tech Gurus about this.

They will be able to help you further.

Jon

Re: Resetting greeting on EE voicemail...

Rae — Tue, 30 Jan 2024 10:52:51 GMT

Hi Chris,

I am experiencing the same issue. Please can you share the suggestion you sent to the OP?

Many thanks.

Re: Resetting greeting on EE voicemail...

Leanne_T — Tue, 30 Jan 2024 13:23:30 GMT

Hi @Rae

Thanks for coming here.

Have you tried texting VM OFF then VM ON after this has been removed to see if this works for you?

Leanne 🙂

Re: Resetting greeting on EE voicemail...

georgehedwards — Fri, 23 Feb 2024 12:45:43 GMT

I am having the same issue, and have tried all the different options and proposed solutions suggested.

I would just like to reset my voicemail greeting to the EE standard with no personalisation of any kind.

Please can someone help?

Re: Resetting greeting on EE voicemail...

Leanne_T — Fri, 23 Feb 2024 13:41:15 GMT

Hi @georgehedwards

To get this sorted, please call us on 150 and our mobile guides will be happy to help 🙂

Leanne.

Re: Resetting greeting on EE voicemail...

avh5 — Sun, 07 Jul 2024 13:36:52 GMT

How about you make it an actual option to delete it instead of gatekeeping it

Re: Resetting greeting on EE voicemail...

hashimalkhader — Tue, 19 Nov 2024 17:31:42 GMT

I also need help on to delete my standard greeting go back to the default voicemail there is no option to delete the standard greeting and I tried text vm off to 150 and then on and it didn't Work Please help me with this I just need my standard greeting deleted and return to the '' Welcome to the ee voicemail ''

Re: Resetting greeting on EE voicemail...

Lesley_W — Wed, 20 Nov 2024 08:35:25 GMT

Hi @hashimalkhader

Which model of phone are you using? The iPhone visual voicemail service allows a change of setting within the 'greeting' option if the automated service is not giving the option to return to the standard greeting.

Lesley

Re: Resetting greeting on EE voicemail...

hashimalkhader — Wed, 20 Nov 2024 11:50:02 GMT

I have a Samsung s20 ultra

Re: Resetting greeting on EE voicemail...

Lesley_W — Wed, 20 Nov 2024 15:18:39 GMT

Thanks for your reply @hashimalkhader

When you call your voicemail, there should be an option to change the greeting back to a default message. If that isn't coming up for you, I'd recommend giving our tech team a call.

Lesley