topic Re: Roaming doesn’t work in Singapore in Mobile Services

Roaming doesn’t work in Singapore

PhilC42 — Thu, 14 Jul 2022 08:52:46 GMT

I purchased the data roaming pack, enabled roaming with EE, confirmed that it is enabled by SMSing “ROAMING” to 150, roaming and mobile data enabled in my iPhone settings, I even restarted my phone several times, but data roaming STILL doesn’t work and I am STILL being charged extra for each SMS

anything else I can try?

I see EE removed the chat facility so I cannot speak to them any more without incurring huge phone charges

Re: Roaming doesn’t work in Singapore

Leanne_T — Thu, 14 Jul 2022 10:32:29 GMT

Hi @PhilC42

Thanks for coming here.

Can you make calls and send texts?

Speak soon.

Leanne.

Re: Roaming doesn’t work in Singapore

XRaySpeX — Thu, 14 Jul 2022 11:39:01 GMT

@PhilC42 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming doesn’t work in Singapore

Chris_B — Thu, 14 Jul 2022 11:47:40 GMT

@PhilC42 You will be charged for SMSes as your tariff doesn’t cover you while you are there.

Sending a text message ( SMS ) ( Green text Bubble ) doesn’t use your data allowance. Sending an iMessage ( Blue text bubble ) does use your data allowance and these are only apple device to apple device.

Re: Roaming doesn’t work in Singapore

Chris_B — Thu, 14 Jul 2022 11:50:31 GMT

@PhilC42 Have you tried turning off mobile data roaming within your iPhone settings ? and then restarted the device? If calls and text work then roaming is working on your device and it’s something else stopping this from working.

Re: Roaming doesn’t work in Singapore

PhilC42 — Fri, 15 Jul 2022 00:12:25 GMT

many thanks for replying, I found the settings on the phone app, but not on the web app, there seems to be a lot of differences between the two .. on the phone app, I found the Roaming setting, it says it is 'blocked' and it won't allow me to change it, the app throws up an error.

It is a shame EE took away the chat feature, we used to be able to resolve issues, I don't have Skype, I don't really want to go downloading apps just to chat to EE, so I guess I will have to do without a phone whilst I travel unfortunately..

cheers

Phil

Re: Roaming doesn’t work in Singapore

PhilC42 — Fri, 15 Jul 2022 00:17:35 GMT

Hi Leanne

yes I can make calls and send SMS etc, just mobile data is blocked here and the EE app fails when I try to enable the setting, the phone settings are all correct, one might hope that when you purchase a roaming pack etc. there is some sanity checking of these settings to ensure that customers are not wasting their money 🙂

Re: Roaming doesn’t work in Singapore

Leanne_T — Fri, 15 Jul 2022 07:25:32 GMT

Hi @PhilC42

If you can make calls and send texts, roaming is activated for you.

What happens when you try and use data?

Have you manually selected a different network?

Leanne.

Re: Roaming doesn’t work in Singapore

PhilC42 — Fri, 15 Jul 2022 23:44:16 GMT

hi Leanne

when I try to use data, nothing happens, the apps, such as Facebook, Strava etc. don't throw up any errors, they just don't display any data. I have manually selected a couple of different networks yes, no change

cheers

Phil

Re: Roaming doesn’t work in Singapore

Christopher_G — Sat, 16 Jul 2022 07:53:07 GMT

What type of signal is it showing that you have, @PhilC42?

Are you able to view this data add-on status website, to see if you have an active data add-on?

Chris

Re: Roaming doesn’t work in Singapore

PhilC42 — Sun, 17 Jul 2022 02:25:41 GMT

hi Chris

Ihave my phone set to use 4G only, but for the sake of trying everything, I also tried 5G, same result

I have checked with EE, the roaming pack is purchased, I SMS'd 'ROAMING' to 150, roaming is enabled

cheers

Phil

Re: Roaming doesn’t work in Singapore

XRaySpeX — Sun, 17 Jul 2022 02:37:20 GMT

That's not a roaming data add-on. That just allows you permission to roam. It does not give you any data or the means to pay for it.

Re: Roaming doesn’t work in Singapore

PhilC42 — Sun, 17 Jul 2022 03:34:42 GMT

yes I bought both the roaming pass and the data pass .. seems like a waste of money, I am on day 5 of my holiday and still no data, so I just bought a local SIM, I'm giving up trying to use EE here 🙂

never mind, thanks for trying anyway

Re: Roaming doesn’t work in Singapore

Christopher_G — Sun, 17 Jul 2022 07:51:22 GMT

Could you try leaving the network mode on automatic, @PhilC42.

It's possible that only 2G/3G is available.

Chris

Re: Roaming doesn’t work in Singapore

bristolian — Sun, 17 Jul 2022 08:21:36 GMT

On the basis that your roaming facility is enabled and you can connect to local networks in Singapore, try texting AL or BALANCE to 150.

What is the response?

I don't think lack of 4G coverage will be the problem here.