topic World talk & text in Mobile Services

World talk & text

traceyh1664 — Tue, 12 Jul 2022 08:23:59 GMT

I am in Dubai at the moment and have requested the world text and talk facility for £6.85 a day. This was on Sunday 10/7. It is now Tuesday. I cannot use the WhatsApp wifi calling as the UAE government have banned this. I cannot get any chat facility. All I had was a text to say EE would text me when it was set up. I have nothing.

Re: World talk & text

Northerner — Tue, 12 Jul 2022 10:17:21 GMT

Hi @traceyh1664

Have you checked your EE app to establish if it's set up.

Thanks

Re: World talk & text

traceyh1664 — Tue, 12 Jul 2022 10:33:36 GMT

Hi

Yes app checked. Nothing set up. Still no chat facility. Very frustrated.

Thanks.

Re: World talk & text

Schockwave — Tue, 12 Jul 2022 10:58:02 GMT

@traceyh1664 , just to make sure that you have a monthly contract with EE, as chat is only available to customers on contract, but also only available when someone is not on a call. If you log-in via the app, when chat is available and customer service is able to answer to chat will this work.

If you have Skype, you will find a free number by clicking on contact EE above.

Re: World talk & text

XRaySpeX — Tue, 12 Jul 2022 13:38:48 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.