topic Re: Replying to text for roaming in Mobile Services

Replying to text for roaming

Chocolate51 — Mon, 11 Jul 2022 21:29:53 GMT

Landed in costa rica and had a text to say I could buy add on or swap. I replied to text and keep getting offered music. . I just want to BUY roaming data. Why is it so difficult. Had no data so could not get to my hotel and had to get another room.

So bad

Re: Replying to text for roaming

Northerner — Mon, 11 Jul 2022 22:01:40 GMT

Hi @Chocolate51

No taxis in Costa Rica?

You only get 150mb a day anyway so unlikely to be helpful if you intended to use GPS.

https://ee.co.uk/help/help-new/roaming-costs/countries/costa-rica#

Thanks

Re: Replying to text for roaming

Chocolate51 — Mon, 11 Jul 2022 22:27:37 GMT

Yep 6 hours was crazy expensive.

My point is customer services was closed when I called after 8 mins on phone going through options.

When I landed it said the usual welcome then text TRAVEL . reply said it did not recognise the text.

Trying to find buying add on is not easy on site and then when I went to buy it said technical issues, try later.

4 other people I was with had fake issue with EE . My son in O2 was straight in and sorted.

I'll just swap away next month then I'm all good

Re: Replying to text for roaming

Chocolate51 — Mon, 11 Jul 2022 22:30:04 GMT

Same issues... not fake i meant

Re: Replying to text for roaming

Christopher_G — Tue, 12 Jul 2022 06:56:16 GMT

Hi @Chocolate51

Welcome to the community.

I'm sorry to hear that you had some problems connecting. Usually when using your phone's browser, it automatically redirects you to our data add-on hub where you can add an add-on.

Chris