topic EE data problem in Gibraltar in Mobile Services

EE data problem in Gibraltar

Shreedhar_ee55 — Sat, 09 Jul 2022 17:38:14 GMT

Hy there I am in Gibraltar at the moment and I already have a monthly contract for 24 months but my mobile data is not working here can you help me out?

Re: EE data problem in Gibraltar

XRaySpeX — Sat, 09 Jul 2022 17:42:39 GMT

@Shreedhar_ee55 : Can you make calls & texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: EE data problem in Gibraltar

bristolian — Sat, 09 Jul 2022 20:04:59 GMT

Apart from the advice already posted, does your phone have signal indicators from a local network?

Knowing that will help establish whether this is a problem specifically with mobile data, or with your roaming facility in general.

Re: EE data problem in Gibraltar

Shreedhar_ee55 — Sat, 09 Jul 2022 20:09:14 GMT

Yes I can see the local network saying Gibtel

Re: EE data problem in Gibraltar

James_B — Sun, 10 Jul 2022 07:35:08 GMT

Hi @Shreedhar_ee55,

Welcome to the EE Community. 🙂

Did you check the roaming settings in My EE that @XRaySpeX mentioned?

James