topic Re: Cannot call from my mobile whilst in america in Mobile Services

Cannot call from my mobile whilst in america

Gillmary1 — Thu, 07 Jul 2022 11:28:22 GMT

Re: Cannot call from my mobile whilst in america

Leanne_T — Thu, 07 Jul 2022 12:45:16 GMT

Hi @Gillmary1

Thanks for coming to the community.

Are you with us on pay as you go or pay monthly?

Can you receive calls?

Speak soon 🙂

Leanne.

Re: Cannot call from my mobile whilst in america

XRaySpeX — Thu, 07 Jul 2022 12:59:33 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Cannot call from my mobile whilst in america

Gillmary1 — Thu, 07 Jul 2022 23:25:25 GMT

I am on contract - I have wifi use but no calling facility. Spoke this afternoon and I was told it was sorted but now I have nothing - no capability on my phone at all - except from this hotel

Re: Cannot call from my mobile whilst in america

Gillmary1 — Thu, 07 Jul 2022 23:27:34 GMT

Have done all this and spoke to someone who thought he had sorted it. I have paid - I now have lost all roaming capabilities

Re: Cannot call from my mobile whilst in america

James_B — Fri, 08 Jul 2022 06:48:37 GMT

Hi @Gillmary1,

Have you restarted your phone since your settings were updated?

James