topic Re: Calls from abroad going straight to voice mail in Mobile Services

Calls from abroad going straight to voice mail

Neil-01 — Wed, 06 Jul 2022 07:16:14 GMT

Can someone please tell me how to stop my phone going to voice mail from calls abroad? I want to be able to pick up my phone calls.

Re: Calls from abroad going straight to voice mail

Jon_K — Wed, 06 Jul 2022 09:19:28 GMT

Hi @Neil-01.

Welcome to the community.

Is your phone ringing at all or just going straight to voicemail?

Do you want to fully remove voicemail?

Jon

Re: Calls from abroad going straight to voice mail

Neil-01 — Wed, 06 Jul 2022 09:39:25 GMT

Hi Jon, thank you for your message.

It is NOT ringing at all goes straight to voice mail, when my mum or sister try calling me from Australia.

I don't ever use voice mail so yes I want to remove voice mail. Is this possible and will calls will ring through so I can hear it a pick it up?

Many thanks

Neil

Re: Calls from abroad going straight to voice mail

Neil-01 — Wed, 06 Jul 2022 09:48:08 GMT

My problem had not been solved so why is it saying it has been solved?????

Re: Calls from abroad going straight to voice mail

Jon_K — Wed, 06 Jul 2022 10:27:18 GMT

Hi @Neil-01.

Are you able to receive calls form UK numbers?

Can you make calls to the two numbers in Australia?

Jon

Re: Calls from abroad going straight to voice mail

Neil-01 — Wed, 06 Jul 2022 10:45:00 GMT

Yes i am receiving call calls from UK numbers but not from overseas.

Yes I can make calls to the two numbers in Australia.

They can not get through to me. So please help me how to solve this problem?

Re: Calls from abroad going straight to voice mail

Jon_K — Wed, 06 Jul 2022 11:55:25 GMT

Thanks @Neil-01.

Do you know if these numbers are able to call other UK numbers?

Since you're able to make and receive calls in the UK, and also to the two numbers in Australia, it's difficult to pinpoint where the problem might lie.

Jon

Re: Calls from abroad going straight to voice mail

XRaySpeX — Wed, 06 Jul 2022 12:11:30 GMT

To turn off VM text VM OFF to 150.