topic Re: Re: Wifi calling not working in Mobile Services

Re: Wifi calling not working

brianotoole — Tue, 05 Jul 2022 16:53:39 GMT

So two weeks since Calls Over Wifi failed and it seems to have happened again.

Is it just me? - its been fine for two weeks - but just come home, tried all the usual resets / flight mode etc.. still won't reactive

30 minutes on hold to ee "we are experiencing very high numbers of calls"

Re: Re: Wifi calling not working

Sootydog — Tue, 05 Jul 2022 16:59:35 GMT

Hi Brian - my wificalling is ok at the moment…fingers crossed!

Re: Re: Wifi calling not working

Leanne_T — Tue, 05 Jul 2022 17:01:37 GMT

Hi @brianotoole

Thanks for coming back here.

Can you try restarting your phone, does this work for you?

Leanne 🙂

Re: Re: Wifi calling not working

brianotoole — Tue, 05 Jul 2022 17:06:09 GMT

yes tried that a few times - still no joy

Re: Re: Wifi calling not working

Leanne_T — Tue, 05 Jul 2022 17:11:17 GMT

Thanks @brianotoole

Are other devices connected to the WiFi and able to use WiFi Calling?

Thanks.

Leanne.

Re: Re: Wifi calling not working

LHud38 — Tue, 05 Jul 2022 17:17:08 GMT

Hiya, who is your broadband with? Ours is with EE and when I phoned them they said it was an issue with which connects I connected to, either 5 or 2.4, mine only works on 2.4. They renabled the 2.4 and it worked straight away. It's a bit patchy but at least I can get calls though. Might be worth checking?

I found this after I did a complete factory reset, which is absolute pain resetting all authenticators and completely didn't help!

Re: Re: Wifi calling not working

alisonsweeney — Tue, 05 Jul 2022 17:20:10 GMT

Ours isn’t working either

Re: Re: Wifi calling not working

brianotoole — Tue, 05 Jul 2022 17:21:37 GMT

I only have this phone - just getting very weak signal or 'emergency calls only' - has been fine here for years.. untill two weeks ago - then it came back the following morning..

... now gone again

Re: Re: Wifi calling not working

alisonsweeney — Tue, 05 Jul 2022 17:24:57 GMT

@Leanne_T No one in our house can access WiFi calling either - 4 of us are with ee … have restarted router and phones … nothing !

Re: Re: Wifi calling not working

Leanne_T — Tue, 05 Jul 2022 17:27:16 GMT

Thanks @brianotoole @alisonsweeney

Which model phones are you using?

Do you have EE Broadband?

Leanne.

Re: Re: Wifi calling not working

alisonsweeney — Tue, 05 Jul 2022 17:29:25 GMT

@Leanne_T iPhones 11 and 12 between the 4 of us

broadband is with bt and working fine for everything else

Re: Re: Wifi calling not working

brianotoole — Tue, 05 Jul 2022 17:29:31 GMT

Huawei P30 pro on EE broadband - has been fine for years

Re: Re: Wifi calling not working

LHud38 — Tue, 05 Jul 2022 17:33:37 GMT

Our broadband was working perfectly with everything too. Still is. The removal of the signal boosters is because of the WiFi functionality but it depends on the WiFi connection whether it works or not!

Re: Re: Wifi calling not working

brianotoole — Tue, 05 Jul 2022 17:35:21 GMT

Hi - I wasn't using a wifi booster, never have - but have heard the issue others have had when support was stopped.

Re: Re: Wifi calling not working

alisonsweeney — Tue, 05 Jul 2022 17:36:20 GMT

@brianotoole @Leanne_T we have never had a booster either

Re: Re: Wifi calling not working

bristolian — Tue, 05 Jul 2022 17:48:05 GMT

@LHud38 wrote:

Our broadband was working perfectly with everything too. Still is. The removal of the signal boosters is because of the WiFi functionality but it depends on the WiFi connection whether it works or not!

The 3G signal boxes were 3G microcells, but are often referred to as boosters. They connected to EE's central network using broadband.

WiFi-calling uses wireless to connect your phone to a router, but that router will still have a broadband connection back to the core network.

Re: Re: Wifi calling not working

alisonsweeney — Tue, 05 Jul 2022 17:50:09 GMT

Hi - is this relevant to the current problem ?

Re: Re: Wifi calling not working

brianotoole — Tue, 05 Jul 2022 18:04:48 GMT

Just flicked back on again here - hope yours has too

Did your calls over Wifi go down about two weeks too? - that was the first problem

Re: Re: Wifi calling not working

alisonsweeney — Tue, 05 Jul 2022 18:05:36 GMT

@brianotoole @It has!! No coincidence that is was down then

Re: Re: Wifi calling not working

alisonsweeney — Tue, 05 Jul 2022 18:06:09 GMT

@brianotoole yep for the whole day then back on the next morning