topic Re: Hi in Mobile Services

Hi

Maros1 — Sat, 02 Jul 2022 11:59:07 GMT

Active my Roman I can't access to send text to 150 how can I do active with out text to 150 I set up all in my phone still not connect to abroad network to I received call and text please help me

Re: Hi

Schockwave — Sat, 02 Jul 2022 12:05:36 GMT

Hello @Maros1 ,

Welcome to the community,

Are you on pay as you go or contract? Did you use your SIM card before going abroad?

It looks like it has not been set up for roaming, you can call customer service by using Skype and their free number if you click on the contact EE you will find the number there.

Re: Hi

James_B — Sat, 02 Jul 2022 13:28:04 GMT

Hi @Maros1,

Welcome to the EE Community. 🙂

Have you tried following the tips in EE Roaming - Help when abroad with your EE phone or device?

James

Re: Hi

XRaySpeX — Sat, 02 Jul 2022 18:27:17 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?