topic Verification messages have suddenly stopped coming through to my phone in Mobile Services

Verification messages have suddenly stopped coming through to my phone

Tori276 — Wed, 29 Jun 2022 22:52:46 GMT

Hi all,

Wondering if someone can help me with this issue.

I joined EE over 10 years ago and have never had an issue so far, but within the last few days I haven't been able to eceive any verification texts for work (Office 365), or for personal accounts (Paypal etc).

I try tapping the resend code button, but nothing happens - which is causing me severe issues at work (as a I am a contractor) as I cannot sign into my work systems, and personally, as I cannot sign in to Paypal to check transacations for my small business.

I am wondering if anyone else has experienced similar within the last few days and it is a known bug, or if a restriction has been applied to my account for some reason (have always been ablwe to receive these texts before)?

Thanks.

Re: Verification messages have suddenly stopped coming through to my phone

Leanne_T — Thu, 30 Jun 2022 06:56:40 GMT

Hi @Tori276

Thanks for coming here 🙂

Which model phone are you using?

Can you receive other texts, is this only the verification texts that are not received?

Speak soon.

Leanne.

Re: Verification messages have suddenly stopped coming through to my phone

Tori276 — Thu, 30 Jun 2022 09:15:27 GMT

I'm using an iphone 11 pro. I can receive other texts fine from people I know.

The last time I received an OTP was on Saturday morning, and I have been unable to receive verification messages from Office 365 and Paypal for a few days now.

Thanks.

Re: Verification messages have suddenly stopped coming through to my phone

Leanne_T — Thu, 30 Jun 2022 09:45:31 GMT

Thanks @Tori276

In this case, please give us a call on 150 and our customer care team will get this looked into for you.

Leanne 🙂