topic Re: My phone won't connect to a network in USA in Mobile Services

My phone won't connect to a network in USA

Haydzilla — Tue, 28 Jun 2022 04:22:06 GMT

I'm in the USA and my phone won't connect to a network? I have the roam further add on.

I have tried to load the page where I can toggle roaming etc, but it continually says that there is an error, and all the toggles are blocked.

Any help would be much appreciated!

Re: My phone won't connect to a network in USA

Francesca44 — Tue, 28 Jun 2022 06:11:01 GMT

Same! My phone won’t connect to any network at all. No welcome text from EE. Rebooted phone many times and also taken sim in and out….. what state are you in? Does anyone know how to resolve pls!

Re: My phone won't connect to a network in USA

Leanne_T — Tue, 28 Jun 2022 06:58:10 GMT

Hi @Haydzilla

Thanks for coming to the community.

If you are unable to activate the Roaming and call abroad settings in your My EE account, you would need to call us from another phone on +44 7953966250. Our customer care team will help you get set up.

Leanne 🙂

Re: My phone won't connect to a network in USA

Leanne_T — Tue, 28 Jun 2022 07:00:38 GMT

Hi there @Francesca44

Thanks for coming here.

If you have a pay monthly device, you would need roaming activated to connect to a roaming network.

Can you try logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > Do they show as ticked?

If not, can you activate both settings?

Speak soon 🙂

Leanne.

Re: My phone won't connect to a network in USA

Schockwave — Tue, 28 Jun 2022 10:30:13 GMT

@Haydzilla , @Francesca44 , you can also ring customer service using their free number and Skype, you will find the free number, by clicking on the Contact EE at the top of this page.

Re: My phone won't connect to a network in USA

Haydzilla — Tue, 28 Jun 2022 11:57:38 GMT

They both show as ticked... I've restarted my phone a number of times, but still no network.

I have a busy week, so any help would be greatly appreciated!!

Re: My phone won't connect to a network in USA

Leanne_T — Tue, 28 Jun 2022 12:07:12 GMT

Thanks @Haydzilla

Have you tried manually connecting to a network in your phone settings?

Leanne 🙂

Re: My phone won't connect to a network in USA

Haydzilla — Tue, 28 Jun 2022 12:32:12 GMT

Yes I have. The phone says that it can't find any.

I have also tried phoning customer service from another phone, I stay on hold for about 10mins and then it cuts me off.

Again, any help greatly appreciated

Re: My phone won't connect to a network in USA

Leanne_T — Tue, 28 Jun 2022 12:42:18 GMT

Thanks @Haydzilla

Have you activated the Roaming settings today?

If so, this can take up to 24 hours to become active.

Leanne 🙂

Re: My phone won't connect to a network in USA

Haydzilla — Tue, 28 Jun 2022 12:48:56 GMT

I have and still nothing!

Re: My phone won't connect to a network in USA

Leanne_T — Tue, 28 Jun 2022 13:04:57 GMT

Thanks @Haydzilla

If this is still the same after 24 hours, please call us again and the team will get this looked into for you.

Leanne 🙂

Re: My phone won't connect to a network in USA

Haydzilla — Tue, 28 Jun 2022 17:45:07 GMT

Phone still not connecting, however now I can see on the myEE page where you can toggle the roaming on and off, it says blocked.

When I try to toggle it on, it just switches back to blocked automatically.

Re: My phone won't connect to a network in USA

Christopher_G — Tue, 28 Jun 2022 17:48:29 GMT

Hi @Haydzilla

Sorry to hear you're still unable to connect. It's weird that nothing comes up on a network search at all.

Are you with someone at the moment who does have a signal? Preferably with an EE/UK phone?

Chris

Re: My phone won't connect to a network in USA

Schockwave — Wed, 29 Jun 2022 19:06:24 GMT

@Haydzilla , I have that, but know that mine is on ok, always has been, but if you are able to contact customer service, they can check this for you. There is a free number you can ring using Skype, by clicking on the contact EE at the top of this page, and they will be able to make sure that roaming is allowed.

Re: My phone won't connect to a network in USA

XRaySpeX — Wed, 29 Jun 2022 20:38:41 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.