Spend cap

elma1 — Mon, 27 Jun 2022 18:01:45 GMT

I am abroad at the moment and cannot make calls, I think it is due to spend cap, but I can't work out how to increase my spend cap. I tried texting 150 but it didnt work

Re: Spend cap

XRaySpeX — Mon, 27 Jun 2022 18:29:05 GMT

@elma1 : Where are you? You only think it's your Spend Cap. What reason have you for thinking that? There are many reason for roaming not working more often than Spend Caps.

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Spend cap

James_B — Tue, 28 Jun 2022 06:58:32 GMT

Hi @elma1,

Welcome to the EE Community. 🙂

To manage your spend cap, login to My EE and select Manage my device from the Controls tab.

Hope this helps.

James

topic Spend cap in Mobile Services

Spend cap

Re: Spend cap

Re: Spend cap