topic Re: Calls to France landline are barred in Mobile Services

Calls to France landline are barred

johnjack21 — Fri, 24 Jun 2022 20:55:08 GMT

Hi, trying to call a landline in France, message says ‘calls to this number are barred from your phone. Goodbye’.

told when I transferred from my bt plan to this new account all would be the same. I’ve already been stung for an additional data roaming charge

Re: Calls to France landline are barred

Schockwave — Fri, 24 Jun 2022 21:25:03 GMT

Hello @johnjack21 ,

Welcome to the community,

Where are you? Are you in France or in the UK and are you on pay monthly or pay as you go?

Re: Calls to France landline are barred

johnjack21 — Fri, 24 Jun 2022 21:30:12 GMT

Hi, In uk calling the landline in France

Re: Calls to France landline are barred

johnjack21 — Fri, 24 Jun 2022 21:30:40 GMT

Pay monthly

Re: Calls to France landline are barred

XRaySpeX — Fri, 24 Jun 2022 23:14:09 GMT

@johnjack21 : Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Call Abroad and Premium Rate. It will show as ticked if calling abroad is activated. If not ticked, can you activate this setting?

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: Calls to France landline are barred

johnjack21 — Sat, 25 Jun 2022 04:09:38 GMT

Thanks, tried that but it will not allow me to change that setting. It switch’s to green and then returns to the X (red) setting

Re: Calls to France landline are barred

Jon_K — Sat, 25 Jun 2022 07:32:28 GMT

Hi @johnjack21.

If you're unable to change the settings in your account, you'll need to get in touch with our Customer Care team so they can make the changes for you.

Jon

Re: Calls to France landline are barred

carynforster — Mon, 05 Dec 2022 16:13:33 GMT

I am having this problem since changing my phone. I have a txt message from EE on 5th April saying Roaming has been added to my account, but my calls to France/Spain are blocked.

Re: Calls to France landline are barred

Schockwave — Mon, 05 Dec 2022 16:17:22 GMT

@carynforster , are you in the UK, making calls to France/Spain, or are you abroad trying to make calls?

You need to make sure that call abroad, roaming and premium calls are enabled.

Roaming is when you are abroad not in the UK.

Re: Calls to France landline are barred

XRaySpeX — Mon, 05 Dec 2022 16:20:56 GMT

@carynforster : When you are in UK calling overseas you are not roaming. Please look at my previous reply as to what you should do.