topic Re: Message from abroad in Mobile Services

Message from abroad

Bartek-chlebda — Fri, 24 Jun 2022 08:13:50 GMT

Hello I Just add on to my plan 100 message to my account but is no working, need to answear to my bank in uk and im in Poland now, why is no working?

Re: Message from abroad

Christopher_G — Fri, 24 Jun 2022 08:17:17 GMT

Hi @Bartek-chlebda

Welcome to the community.

The 100 text message add-on allows you to text UK mobile numbers. Is it a mobile number that you're trying to text back?

If it's not an 07 UK number, then it would be a chargeable text, which is maybe why it isn't working. If you have a spend cap, you may need to amend it.

Chris

Re: Message from abroad

Bartek-chlebda — Fri, 24 Jun 2022 08:28:36 GMT

The number is in uk now Yes, but start 07...my soend cap is 10 pounds just
set up now, dont now why is no working..

Re: Message from abroad

Christopher_G — Fri, 24 Jun 2022 08:31:27 GMT

Are you able to text other UK mobiles, @Bartek-chlebda?

Chris

Re: Message from abroad

Bartek-chlebda — Fri, 24 Jun 2022 08:34:35 GMT

No, just try to my wife phone number and no working on the beggining is 0044 is that correct? Or maybe should be +44

Re: Message from abroad

Christopher_G — Fri, 24 Jun 2022 08:35:57 GMT

Either should work, @Bartek-chlebda.

Try with just the 07 at the beginning too.

Chris

Re: Message from abroad

Bartek-chlebda — Fri, 24 Jun 2022 08:52:36 GMT

Nothing... Still no working, should I have on some extra option? , dont
know what more can help

Re: Message from abroad

Christopher_G — Fri, 24 Jun 2022 10:22:47 GMT

Could you try manually connecting to a different available network please, @Bartek-chlebda?

Chris